AI-Driven Solutions Lead – Product Support

Google; Boulder (CO); On-site; USD 140,000 - 205,000; Full time

Benefits offered by this job

Equity

Job summary

Google's gTech team (gUP) seeks a seasoned program manager to lead end-to-end delivery of a unified backlog across AI-first self-service, premium human support, and knowledge centers. You will coordinate with product, engineering, and analytics teams to translate high-level goals into actionable items and drive outcomes.

Ideal candidates have strong project management, stakeholder management, and data-driven decision-making skills, with a proactive, ownership-driven mindset.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project management or a customer-facing role.

Responsibilities

• Evaluate incoming project requests and manage a unified, priority-based backlog for product areas.
• Collaborate with product managers, engineers, and stakeholders to break down goals into actionable work items.
• Manage end-to-end project lifecycle, track progress, remove blockers, and escalate capacity challenges.

Skills

Project management

Customer-facing experience

Stakeholder coordination

Data-driven decision making

Education

Bachelor’s degree or equivalent practical experience

Job description

Google's gTech team (gUP) seeks a seasoned program manager to lead end-to-end delivery of a unified backlog across AI-first self-service, premium human support, and knowledge centers. You will coordinate with product, engineering, and analytics teams to translate high-level goals into actionable items and drive outcomes.

Ideal candidates have strong project management, stakeholder management, and data-driven decision-making skills, with a proactive, ownership-driven mindset.