AI DevOps Engineer

Nice Ltd.; Utah; On-site; USD 120,000 - 150,000; Full time

Job summary

NiCE is seeking an AIDevOpsEngineer to join our AI-powered operational platform team. You will design scalable backend systems, integrate AI models, and build workflows across monitoring, CI/CD, and cloud services.

You will work with TypeScript, C#, .NET, Python, and Rust, building REST APIs and event-driven architectures, while improving observability and reliability in production environments. Join a fast-paced team across SRE and Infra, contributing to reusable frameworks and translating

Qualifications

• Strong backend development experience with modern languages and frameworks.
• Experience designing APIs, microservices, and event-driven systems.
• Familiarity with cloud platforms (AWS/Azure/GCP) and container orchestration.

Responsibilities

• Design and develop scalable backend systems for AI-powered platforms.
• Build and maintain AI integrations, workflows, and automation pipelines.
• Implement REST APIs, microservices, and event-driven architectures.

Skills

Typscript

C#

.NET

Python

RUST

Tools

AWS

Azure

GCP

Docker

Kubernetes

CI/CD

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we are not just buildingsoftware—we are transforming how cloud operations are run using AI. We are building intelligent platforms that can understand system behavior, make decisions, and automate real-world operational workflows at scale. If you’re excited about applying AI beyond chatbots into real production systems, this is an opportunity to work on meaningful, high-impact problems.

What’s the role all about?

As an AIDevOpsEngineer, you will be part ofa teambuilding AI-powered operational platforms that integrate across monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. You will work on designing and implementing intelligent workflows, integrating AI models, and building scalable systems that automate complex operational tasks.

This is a highly hands-on role focused on building, integrating, and scaling AI-driven solutions in production environments .

How will you make an impact?

• Build and scale AI-driven workflows and automation systems
• Develop integrations with systems like monitoring platforms, ticketing tools, CI/CD pipelines, and cloud services
• Design and implement APIs, tools, and data pipelines that power AI-driven decision-making
• Work on LLM integrations, Model training, PII redaction solutions, prompt engineering, and orchestration layers
• Translate real-world operational problems into automated, intelligent solutions
• Collaborate with Product, SRE, and Infrastructure teams to deliver end-to-end capabilities
• Improve system performance, reliability, and observability

Key Responsibilities

• Design and develop scalable backend systems for AI-powered platforms
• Build and maintain AI integrations, workflows, and automation pipelines
• Implement REST APIs, microservices, and event-driven architectures
• Work with both structured and unstructured data for AI use cases
• Contribute to CI/CD pipelines, testing, and deployment automation
• Troubleshoot and optimize production systems
• Collaborate with cross-functional teams to deliver high-quality solutions
• Contribute to reusable frameworks and engineering best practices

What we’re looking for

• Strong experience in backend development ( Typscript , C#, .NET, Python, RUST or similar)
• Familiarity with APIs, microservices, and event-driven systems
• Experience with AWS / Azure / GCP
• Working knowledge of CI/CD, Docker, Kubernetes
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, evolving environment

Nice to have

• Experience with LLM frameworks or prompt engineering
• Knowledge of observability tools (Grafana, Prometheus, etc.)
• Experience building automation or internal platforms

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE’s Equal Employment Opportunity policy,we do not