Senior Software Engineer

NICE; Utah; On-site; USD 100,000 - 130,000; Full time

Job summary

NICE is seeking a technically strong engineer passionate about AI for a pivotal role in software development. You will have ownership in designing and building solutions with AI tools like Claude and participate in the full development lifecycle.

The ideal candidate has solid backend development experience and a deep understanding of AI systems. Join us in delivering innovative customer experience solutions while advancing your career in a supportive team environment.

Qualifications

• Solid experience in backend software development.
• Practical knowledge of LLMs and AI tools.
• Experience with prompt engineering.

Responsibilities

• Design, build, and ship software using C# and AI.
• Write clean, well-structured code documentation.
• Collaborate with cross-functional teams.

Skills

Backend development experience

Proficiency in C# or .NET

APIs and distributed systems

Testing practices and code quality

AI coding tools experience

Tools

AI Claude

Agentic AI Workflows

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

ABOUT NICE

NiCE is a global leader in cloud platforms for customer experience and contact center technology, serving over 25,000 organizations worldwide. We help businesses deliver smarter, faster, and more human interactions — at scale. Our engineering teams are at the center of that mission, building the products and platforms that transform how companies engage with their customers.

THE ROLE

We’re looking for a technically strong engineer who is genuinely excited about AI — not because it’s a trend, but because they already use it to do better work and want to go further. This person doesn’t wait for training programs or permission to level up. They experiment on their own, stay ahead of what’s available, and bring what they learn back to the team.

You have real engineering depth — you design systems, write code that holds up in production, and solve hard problems. You also have real AI experience: you’ve worked with LLMs and AI tools beyond surface-level prompting. You understand the trade-offs, you’ve seen where these tools break down, and you’ve figured out how to get the most out of them anyway.

What sets you apart is hunger. You read release notes, follow what’s shipping in the AI space, and find ways to apply it before anyone asks. You want to be at the front of where this is going — and you’re willing to put in the work to get there.

WHAT YOU'LL DO

• Design, build, test, and ship software across the full development lifecycle using C#, .NET, and AI Claude.
• Use AI coding tools and Agentic AI Workflows in daily work for code generation, review, testing, debugging, and documentation.
• Write clean, well-structured code and specification docs, leveraging AI as a partner, and take responsibility for its quality in production.
• Collaborate with product managers, designers, and other engineers to understand requirements and deliver working solutions.
• Apply prompt engineering and Agentic coding techniques to accelerate work and improve output consistency.
• Participate in code reviews, technical discussions, and team planning.
• Evaluate and adopt new AI tools and approaches as the landscape evolves.
• Contribute to shared engineering standards and help raise the bar for how the team uses AI.

WHAT WE'RE LOOKING FOR

• Solid experience in backend software development.
• Proficiency in one or more modern programming languages and frameworks.
• Comfortable working with APIs, distributed systems, and software integrations.
• Strong understanding of testing practices, code quality, and software design principles.

AI & LLM EXPERIENCE

• Hands‑on experience using AI coding tools in real development work—not just exploration or hobby projects.
• Practical knowledge of how LLMs work, where they’re effective, and where they fall short.
• Experience with prompt engineering—writing, iterating, and evaluating prompts for reliable output.
• Familiarity with agents, tool use, or AI‑assisted workflow automation.
• Understanding of LLM constraints: context windows, token costs, latency, and output variability.
• Communicates clearly in both technical and non‑technical conversations.
• Writes documentation, specs, and code comments that others can use.
• Works well in cross‑functional teams and gives constructive code review feedback.
• Takes ownership end‑to‑end— not just the assigned task, but the outcome.

NICE TO HAVE

• Experience in CX, contact center, or enterprise SaaS environments.
• Familiarity with CCaaS platforms, voice/chat AI, or customer‑facing AI products.
• Exposure to building or tuning agentic systems or multi‑step AI pipelines.
• Experience contributing to shared tooling, internal platforms, or developer experience improvements.

WHAT TO EXPECT AT NICE

• A team that treats AI fluency as a professional standard—everyone takes this seriously.
• Access to modern AI tools, frameworks, and space to experiment and improve your work.
• Real ownership—you’re trusted to make decisions and see your work through to production.
• A culture of continuous improvement, where how we build is as important as what we build.
• Clear paths to grow into specialized engineering roles as your skills and interests develop.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.