AI Design Operations Lead

Tata Consultancy Services; San Jose (CA); On-site; USD 86,000 - 110,000; Full time

Job summary

Tata Consultancy Services in San Jose, CA seeks a senior program manager with 4+ years in program management, strategy and operations, and cross-functional leadership to drive AI-native transformation for a global design organization.

You will design and deploy scalable operating procedures, partner with executives, and help establish governance to improve efficiency and impact across teams.

Qualifications

• 4+ years of experience in program management, strategy and operations, design operations, or related
• Experience developing and implementing standardized operational processes, SOPs, or scalable workflow frameworks
• Experience leading cross-functional initiatives within global or matrixed organizations
• Experience supporting AI transformation, operational excellence, or organizational change initiatives
• Experience identifying practical opportunities to apply AI across planning, workflows, documentation, or team operations

Responsibilities

• Lead the design and deployment of AI-native operational programs to drive strategic alignment and AI-first transformation initiatives across Cisco Collaboration Design.
• Develop standardized operating procedures, scalable frameworks, and repeatable design processes to improve efficiency, consistency, and resilience.
• Partner with leadership and cross-functional stakeholders to operationalize systems that enable high-quality design and research delivery at scale.
• Drive community-building, onboarding, internal communications, and team engagement to strengthen culture and collaboration.
• Build guardrails, best practices, and scalable workflows to position the team at the forefront of AI-enabled design operations.

Skills

Program management

Strategy & operations

Cross-functional roles

Job description

Tata Consultancy Services in San Jose, CA seeks a senior program manager with 4+ years in program management, strategy and operations, and cross-functional leadership to drive AI-native transformation for a global design organization.

You will design and deploy scalable operating procedures, partner with executives, and help establish governance to improve efficiency and impact across teams.