AI deployment engineer (East)

Writer; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, vision coverage

Parental leave

Fertility support

Cancer testing (Galleri)

Flexible spending account

Dependent FSA options

Health savings account with company

Work-life stipends

Company stock options & 401k

Job summary

WRITER is seeking a Deployment Engineer to expand human capacity through superintelligence for enterprise customers. In this hybrid role across hubs including San Francisco, Chicago, Austin, New York, Seattle, and London, you will partner with clients to uncover business challenges and architect AI-powered solutions that leverage our platform and enterprise-grade LLMs.

You'll translate complex tech into prescriptive guidance, work with Product and Engineering, and drive adoption and ROI for top

Qualifications

• 5+ years in technical SaaS roles with 3+ years in solutions architecture or technical consulting.
• Deep fluency in Python and extensive API experience for AI applications.
• Proven track record delivering complex solutions for Fortune 500 enterprises in a fast-growth B2B SaaS environment.
• Exceptional communication and executive presence; able to simplify complex AI concepts for diverse audiences.
• Builder mindset with a passion for emerging technologies and experimentation.
• Strong customer connection, collaboration with internal teams, and ownership of outcomes.

Responsibilities

• Partner with enterprise customers to identify AI use cases and own end-to-end implementations.
• Architect and deliver custom apps, templates, and integrations using WRITER's platform and APIs.
• Translate technical concepts into prescriptive solution recommendations for customers.
• Collaborate with product and engineering; provide customer feedback to influence roadmap.
• Develop scalable processes, docs, and workflows for integrations.
• Drive adoption and expansion of WRITER's AI solutions within accounts.

Skills

SaaS experience

Solutions architecture

Technical consulting

Technical account management

Python

APIs experience

Fortune 500 experience

Executive communication

Builder mindset

Customer engagement

Job description

About WRITER

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

As a deployment engineer at WRITER, you'll be at the forefront of expanding human capacity through superintelligence. This isn't just a technical role; it's a deeply influential one where you'll partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You'll transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world's largest companies.

This is a critical role that directly impacts our customers' success and product evolution. You'll contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI.

This is a hybrid role based out of our San Francisco, Chicago, Austin, New York City, Seattle, and London hubs.

We are open to hiring for this role at multiple levels, with compensation ranges scaled to match your experience, expertise, and the scope of the role.

What you'll do

• Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions

• Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges

• Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape

• Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation

• Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations

• Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment

What you need

• Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management

• Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications

• Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment

• Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership

• A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI

• A relentless drive to Connect with customers and internal teams, Challenge the status status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts

Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (16 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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