AI Delivery Engineer

Expedient; Cleveland (OH); On-site; USD 85,000 - 100,000; Full time

Job summary

A leading technology company is seeking an AI Delivery Engineer to manage the implementation of its AI platform for enterprise clients in Cleveland, Ohio. You will lead projects, ensure client integration, and troubleshoot technical issues. The ideal candidate has 2–5 years in project delivery with strong communication and technical skills. This role requires on-site presence with some regional travel, offering an estimated salary range between $85,000 and $100,000 annually.

Qualifications

• 2–5 years in technical project delivery or implementation engineering for enterprise software.
• Comfortable with APIs and cloud services.
• Excellent communication skills for technical and executive audiences.

Responsibilities

• Manage multiple enterprise AI CTRL deployments simultaneously.
• Serve as primary contact during implementation.
• Connect client systems to AI CTRL, troubleshooting as needed.
• Collaborate with internal teams to configure the platform.
• Identify and resolve project roadblocks.
• Transition clients to Customer Success smoothly.

Skills

Project delivery

Implementation engineering

API integration

Customer onboarding

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Tools

Salesforce

Job description

Overview

Join Expedient's AI CTRL product team as an AI Delivery Engineer, where you'll guide enterprise clients from contract signing to successful go-live of our AI platform. You'll manage implementation projects, coordinate across technical teams, and ensure customers smoothly integrate AI CTRL into their environments to achieve measurable business value.

Key Responsibilities

• Lead Implementation Projects: Manage multiple enterprise AI CTRL deployments simultaneously, owning timelines and deliverables from kickoff through go-live
• Client Management: Serve as the primary contact during implementation, conducting meetings, setting expectations, and translating technical concepts into business value
• Technical Integration: Connect client systems (CRM/ERP platforms, databases, cloud services) to AI CTRL, troubleshooting API connections, data formatting, and access issues
• Cross-Team Coordination: Collaborate with internal engineering teams to configure the platform according to client requirements
• Risk Management: Proactively identify and resolve project roadblocks while keeping deployments on schedule
• Customer Handoff: Transition clients seamlessly to Customer Success with complete documentation and enablement

Qualifications

• Experience: 2–5 years in technical project delivery, implementation engineering, or customer onboarding for enterprise software, cloud services, or AI/ML solutions
• Technical Skills: Comfortable with APIs, enterprise software systems (e.g., Salesforce), cloud services, and data integrations
• Communication: Excellent at explaining technical concepts clearly to both technical and executive audiences
• Mindset: Entrepreneurial, adaptable, and thrives in fast-paced environments with shifting priorities. Strong ownership mentality and passion for AI solutions
• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred

Location: Cleveland, Ohio office. On-site role, regional travel may be required.

Salary for this position will be based on your experience and your skills. Estimated salary range is $85,000 to $100,000 annually.