AI Data Support Analyst | Equity & Flexible PTO

Theory Ventures; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and AD&D

Equity/Stock options

Flexible paid time off

401(k) plan

Job summary

Allium is hiring for a data-focused customer success engineer role in the United States. You will troubleshoot complex SQL queries and data pipelines, map customer issues to internal solutions, and collaborate with engineering to ship fixes.

You’ll build internal tooling, write documentation, and translate customer pain points into actionable insights for GTM and product teams. You’ll work on SQL-heavy challenges across Snowflake, BigQuery, and Redshift, with exposure to ETL tooling and data

Qualifications

• Fluency in SQL and ability to write, optimize, and debug complex queries.
• Experience providing technical support for a SaaS or data product.
• Working knowledge of blockchain data primitives across ecosystems like Solana and EVM chains.
• Familiarity with APIs, data connectors, and ETL tools.
• Comfort with scripting or automation in Python, Bash, or similar languages.

Responsibilities

• Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium integrations (e.g. Kafka).
• Map customer issues to where the solution exists in Allium; identify dataset tables or alternative delivery patterns.
• Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance.
• Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.
• Develop internal tools and scripts to automate troubleshooting and improve customer response times.
• Write clear documentation and knowledge base articles for customers and internal teams.
• Partner with GTM and product teams to translate customer pain points into actionable insights.
• Participate in daily syncs to discuss ongoing issues, progress, and improvements.
• Synthesize all of the above into an AI-native system that builds leverage.
• Triage and prioritize incoming issues against customer SLAs — distinguishing P1 incidents from routine queries.

Skills

SQL

Data pipelines

API integrations

Python

Linux/CLI

Communication

Customer empathy

Troubleshooting

Tools

Snowflake

BigQuery

Redshift

Databricks

dbt

Airbyte

Kafka

Terraform

Job description

Allium is hiring for a data-focused customer success engineer role in the United States. You will troubleshoot complex SQL queries and data pipelines, map customer issues to internal solutions, and collaborate with engineering to ship fixes.

You’ll build internal tooling, write documentation, and translate customer pain points into actionable insights for GTM and product teams. You’ll work on SQL-heavy challenges across Snowflake, BigQuery, and Redshift, with exposure to ETL tooling and data