AI Customer Success Intern New Clearwater, Florida

KnowBe4, Inc.; Clearwater (FL); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Sales bonuses

Referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification bonuses

Job summary

KnowBe4, Inc. in Clearwater, FL is offering a 12-week AI Customer Success Intern role inside a hybrid setup near the greater Tampa Bay area.

You’ll join the Customer Management team to help deliver value from KnowBe4’s security awareness training and AI workflows, learning alongside senior staff and contributing from day one. You’ll build, test, and refine AI outputs, align with CSMs on adoption metrics, and help maintain runbooks, prompts, and dashboards.

Qualifications

• Currently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics, Business, Information Systems, or a related field.
• Hands-on use of an AI assistant for real work, and interest in prompt design.
• Basic SQL or Python.
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs).
• Familiarity with email and collaboration tools (Gmail, Google Workspace).
• Strong verbal and written communications.
• Organized, detail-oriented, and able to manage multiple tasks with guidance.
• Curious, coachable, and comfortable working in a team environment.

Responsibilities

• Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts, skills, and small scripts, and keep them running after launch.
• Assist and test AI outputs before CSMs rely on them. Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and Snowflake, log errors, and fix them.
• Translate customer success knowledge into AI requirements. Work with CSMs and Customer Management leads to define what a good output looks like and turn it into prompts or logic.
• Leverage KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends. Keep internal trackers and dashboards current, and elevate risks or blockers to the assigned CSM.
• Document best practices and AI assets. Maintain runbooks, prompt versions, data definitions, and templates. Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.

Skills

AI prompt design

SQL

Python

Communication skills

Team collaboration

Education

CS/Analytics/IT degree

Tools

Salesforce

ChurnZero

LLM API

No-code automation

Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater, FL office 4 days a week.

Dates of Program: January 25th, 2027 - April 16th, 2027(12 weeks)

Attention: This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details

Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training, onboarding, and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials.

The AI Customer Success Intern is a 3-month internship that combines domain knowledge and AI integrations. The intern supports the Customer Management team in delivering a great customer experience and helping customers adopt and realize value from KnowBe4’s security awareness training and phishing simulation platform. The role combines learning how customer success works with building, testing, and maintaining AI workflows that make that work faster and more accurate.

You’ll work alongside Customer Management leads, Customer Success Managers (CSMs), and the GTM Engineer (Customer Success) to build AI workflows like Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding reporting, and to support rollout to the team.

Key Responsibilities

• Learn to build and support AI workflows for Customer Management, including Exec Sponsor briefs, health and engagement signals, adoption scorecards, and onboarding scorecards. Prototype prompts, skills, and small scripts, and keep them running after launch.
• Assist and test AI outputs before CSMs rely on them. Build test sets from real accounts, check outputs against source data in Salesforce, ChurnZero, and Snowflake, log errors, and fix them.
• Translate customer success knowledge into AI requirements. Work with CSMs and Customer Management leads to define what a good output looks like for adoption, health, and engagement, then turn it into prompts or logic.
• Leverage KnowBe4 assessments and reporting to support adoption insights, including participation rates, phishing outcomes, training completion trends, and retention trends. Keep internal trackers and dashboards current, and elevate risks or blockers to the assigned CSM.
• Document best practices and AI assets. Maintain runbooks, prompt versions, data definitions, and templates. Compile and share approved KnowBe4 resources and rollout steps, and support AI Champions as they adopt the workflows.

Minimum Qualifications

• Currently pursuing or recently completed a diploma/degree in Computer Science, Data Analytics, Business, Information Systems, or a related field
• Hands‑on use of an AI assistant for real work, and interest in prompt design
• Basic SQL or Python
• Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
• Familiarity with email and collaboration tools (Gmail, Google Workspace)
• IT experience/exposure is a plus
• Strong verbal and written communications
• Organized, detail‑oriented, and able to manage multiple tasks with guidance
• Curious, coachable, and comfortable working in a team environment
• Able to explain AI outputs and their limits to non‑technical stakeholders

Preferred Qualifications

• Interest in AI, SaaS, or customer‑facing roles
• Exposure to CRM tools (e.g., Salesforce) and customer success platforms (e.g., ChurnZero)
• Experience building with an LLM API, Claude, or a no‑code automation tool
• Exposure to MCP connectors or API integrations
• Experience on projects involving customer support, onboarding, training, or account management (school, part‑time, or internships)

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high‑tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request‑accommodation.

No recruitment agencies, please.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in KnowBe4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.