AI Customer Strategy Lead

Optimizely; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Optimizely is looking for an AI Customer Strategist in Austin, US, to drive customer engagement and AI adoption. Your role involves managing customer relationships, delivering onboarding programs, and ensuring clients achieve their desired outcomes using Optimizely AI.

The ideal candidate will have experience in customer success or strategy consulting within a SaaS or MarTech environment. Join Optimizely to help businesses realize the full potential of AI technologies.

Qualifications

• Experience in customer success, onboarding, or implementation, ideally in SaaS or MarTech.
• Solid understanding of applied AI in marketing and digital contexts.

Responsibilities

• Owns the end-to-end customer relationship for portfolio.
• Delivers onboarding programs and use case roadmaps.
• Communicates progress and outcomes to stakeholders.
• Collaborates with Account Executives and Engineers to meet customer outcomes.

Skills

Customer success experience

Strategy consulting

Applied AI concepts

Workshop facilitation

Job description

Optimizely is looking for an AI Customer Strategist in Austin, US, to drive customer engagement and AI adoption. Your role involves managing customer relationships, delivering onboarding programs, and ensuring clients achieve their desired outcomes using Optimizely AI.

The ideal candidate will have experience in customer success or strategy consulting within a SaaS or MarTech environment. Join Optimizely to help businesses realize the full potential of AI technologies.