AI Customer Engineer, National Security, Google Public Sector

Google; Washington (District of Columbia); On-site; USD 152,000 - 221,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life and disability insurance

401(k) with company match

PTO 20 days/year

Sick time 40 hours/year

Maternity leave 28–30 weeks

Baby bonding leave 18 weeks

13 paid holidays

Job summary

Google is hiring an AI Specialist Customer Engineer for the federal public sector. You will partner with technical Sales to differentiate Google Cloud, assist customers, and prototype cloud solutions addressing business challenges.

You will engage with product management to prioritize solutions and produce practical AI/ML capabilities in air-gapped environments. You will collaborate with Google teams to position, provide, and produce foundational AI/ML offerings for government and education

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of cloud native architecture experience in a customer-facing or support role.
• Experience designing, developing, and deploying solutions leveraging or integrating generative AI.
• Experience in or supporting National Security customers.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
• Active US Government TS/SCI clearance with Polygraph.

Responsibilities

• Collaborate to identify and qualify business opportunities and resolve technical blockers.
• Provide enterprise infrastructure modernization expertise to support relationships with customers and bid responses.
• Demonstrate and prototype integrations using Google Cloud in customer environments.
• Advise on assessments of legacy environments and prioritize modernization roadmaps.
• Recommend integration strategies and architectures for complete Google Cloud solutions.

Skills

Cloud native architecture

Generative AI integration

Customer-facing experience

Systems design & prototyping

Technical workshops

TS/SCI with Polygraph

Education

Bachelor's degree or equivalent practical experience

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Reston, VA, USA; Washington D.C., DC, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in designing, developing, and deploying solutions that leverage or integrate generative AI.
• Experience in, or supporting the National Security customers.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
• Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.

Preferred qualifications

• Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, Security.
• Experience managing the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience building long-term technical strategies to uncover new workloads with customers.
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, and pen testing).
• Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in government accounts.

About The Job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As an AI Specialist Customer Engineer in the federal public sector space, you will partner with technical Sales teams to differentiate Google Cloud to customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud.

In this role, you will be a generative AI expert, working internally with Google teams and externally with customers on how position, provide, and produce Google's foundational AI/ML capabilities into air-gapped environments.

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Collaborate with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Leverage Google Cloud products directly to demonstrate and prototype integrations in customer and partner environments.
• Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants irrespective of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .