AI Customer and Partner Solutions Engineer, Cloud Applied AI

Google LLC; Kirkland, Sunnyvale (WA, CA); On-site; USD 183,000 - 265,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Sick time

Maternity leave

Baby Bonding leave

Holidays

Job summary

Google LLC is seeking an AI Customer and Partner Solutions Engineer in Kirkland, WA, to deliver agentic AI solutions for Google Cloud's Applied AI program. You will bridge product, engineering, and customers, turning AI promises into production value for enterprise clients.

The role involves end-to-end deployment, collaboration with deployment specialists, and shaping best practices while incubating new products within Google Cloud's ecosystem.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 8 years of experience in customer-facing technical roles with a focus on enterprise systems.
• 3 years of experience writing code in one or more programming languages (e.g., Python, Java).
• Experience with Large Language Models (LLMs), prompt development, and conversational AI frameworks.
• Experience with conversational AI frameworks (LangChain, Agent Development Kit) and enterprise contact center technologies (Genesys, Twilio).

Responsibilities

• Contribute to 0-to-1 solution engineering, architecture design, and debugging for complex agentic workflows.
• Stress-test features to influence product roadmaps and implement evaluation frameworks.
• Pioneer architectural frameworks and author reusable technical assets.
• Engage with C-suite stakeholders and manage cross-functional delivery teams across partner organizations.
• Mitigate high-stakes customer escalations, providing debugging and direct architectural guidance to customer engineering and C-suite teams.

Skills

Python

Java

LLMs

Conversational AI

Education

Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience

Master's degree (preferred)

Tools

LangChain

Agent Development Kit

Genesys

Twilio

Google Cloud Platform

Job description

AI Customer and Partner Solutions Engineer, Cloud Applied AI

Share AI Customer and Partner Solutions Engineer, Cloud Applied AI

X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Sunnyvale, CA, USA.

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 8 years of experience in customer-facing technical roles (e.g., Solutions Architect, Forward Deployed Specialist, Principal Consultant) with a focus on enterprise systems.
• 3 years of experience writing code in one or more programming languages (e.g., Python, Java).
• Experience with Large Language Models (LLMs), prompt development, and conversational AI frameworks.
• Experience with conversational AI frameworks (LangChain, Agent Development Kit) and enterprise contact center technologies (Genesys, Twilio).

Preferred qualifications:

• Master's degree in Engineering, Computer Science, or a related technical fields.
• Experience building and scaling complex production systems, working with multi-stakeholder technical projects, and with Google Cloud Platform (GCP) environment setup and cloud architecture.
• Experience with telecom customer deployments and other similar industries.
• Experience in technical consulting, navigating the governance, security, and procurement complexities.
• Ability to bridge the gap between LLM capabilities and deterministic enterprise systems (e.g., Salesforce, SAP).
• Ability to lead cross-functional teams and influence executive stakeholders in large, cross-functional organizations.

About the job

The Applied AI (AAI) team powers business growth with agentic AI. Our portfolio includes Gemini for Customer Experience along with vertical and domain-packaged solutions. We enable high adoption and speed to value by building solutions that deploy rapidly, delivering 0-to-1 capabilities with startup agility. Team members operate at the forefront of AI, collaborating directly with model builders and engineering. Join us to shape the future of AI-driven customer experience in a fast-paced, collaborative, and high-impact environment.

As a AI Customer and Partner Solutions Engineer across multiple customer deployments, you are a high-visibility multiplier responsible for turning the promise of Agentic AI into production reality for Google's most strategic global customers. You sit at the nexus of Product, Engineering, and the Customer, translating complex business friction into elegant, reasoning-based AI solutions.

In this role, you contribute to the end-to-end delivery of agentic solutions, working with a group of deployment specialists to implement best practices for delivering at scale and velocity. You are a builder, a strategic systems thinker, and a master of navigating complex technical and business challenges. You will be working with a group of deployment specialists while simultaneously incubating new products and defining the best practices that will enable the entire Google Cloud ecosystem.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $183000 - $265000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google .

• Contribute to 0-to-1 solution engineering, architecture design, and debugging for complex agentic workflows.
• Be able to stress-test features to influence product roadmaps and implement evaluation frameworks.
• Pioneer architectural frameworks and authors reusable technical assets.
• Engage with C-suite stakeholders and manage cross-functional delivery teams across partner organizations.
• Mitigate high-stakes customer escalations, providing debugging and direct architectural guidance to customer engineering and C-suite teams.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.