AI Candidate Experience Coordinator

Santriya Technologies; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Santriya Technologies Ltd in the United States seeks an AI Candidate Experience Coordinator to coordinate a transparent, responsive candidate journey using AI-assisted scheduling, communication and case management while ensuring candidate data, consent and human contact are respected.

You will operate with approved product documentation and enterprise AI tools to retrieve, summarize and draft communications, ensuring outputs align with policies.

Responsibilities

• Schedule interviews across candidates and panels and manage changes promptly.
• Use AI to draft routine communications and summarize logistics, checking tone, facts and dates.
• Keep ATS stages, notes, consent and contact preferences accurate.
• Provide candidates with role/process information from approved materials.
• Coordinate assessments, feedback reminders, offer documentation and onboarding handoffs.
• Escalate accommodations, complaints, conflicts or sensitive cases to appropriate owners.
• Never use AI to assess candidate merit or infer sensitive characteristics.
• Track response times, cancellation reasons and candidate feedback.

Job description

Job Summary

Santriya Technologies is seeking an AI Candidate Experience Coordinator to coordinate a transparent, responsive candidate journey using AI-assisted scheduling, communication and case management while ensuring candidate data, consent and human contact are respected.

Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services. The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth. Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work. Validate material AI outputs against current documentation and authoritative system data, record exceptions, and elevate conflicts or missing guidance. Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities

• Schedule interviews across candidates and panels and manage changes promptly.
• Use AI to draft routine communications and summarize logistics, checking tone, facts and dates.
• Keep ATS stages, notes, consent and contact preferences accurate.
• Provide candidates with role/process information from approved materials.
• Coordinate assessments, feedback reminders, offer documentation and onboarding handoffs.
• Escalate accommodations, complaints, conflicts or sensitive cases to appropriate owners.
• Never use AI to assess candidate merit or infer sensitive characteristics.
• Track response times, cancellation reasons and candidate feedback.

AI-enabled ways of working

• Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.
• Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
• Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
• Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

Human accountability

AI is a copilot, not the accountable decision-maker. The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation. Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

Success Measures

• Scheduling turnaround and candidate satisfaction improve
• No-show and coordination errors reduce
• ATS status accuracy improves
• Candidate communications remain human, clear and compliant