AI Business Analyst: Copilot & AI Strategy Lead

ptg; Tampa (FL); On-site; USD 85,000 - 130,000; Full time

Job summary

Courser accelerates the growth of IT service provider companies by delivering AI-enabled solutions and Copilot deployment strategies. The AI Business Analyst aligns AI capabilities with client needs, designs Copilot-enabled solutions, and champions adoption across business units to deliver measurable ROI.

In this consultative role, you will lead envisioning sessions, translate AI concepts for executives, and collaborate with technical teams to ensure data readiness and governance while driving

Qualifications

• Bachelor’s degree in Business, Information Systems, or related field.
• Strong understanding of Microsoft 365 Copilot capabilities and AI fundamentals.
• Experience in business analysis, process improvement, or technology consulting.
• Excellent communication and change-management skills.
• Familiarity with Microsoft ecosystem (Power BI, Power Platform) and prompt engineering for AI tools.

Responsibilities

• Assess client workflows to identify high-value AI use cases and map AI and Automation capabilities to business objectives.
• Develop AI-enabled business solutions leveraging Microsoft 365 Copilot and Power Platform tools.
• Contribute to AI governance frameworks, define KPIs, and ensure ethical and compliant AI usage.
• Translate technical AI concepts into clear, actionable insights for business leaders; create demos and presentations to showcase AI benefits.
• Work closely with technical analysts and client teams to ensure feasibility and alignment of proposed solutions, as well as project outcomes.
• Develop effective prompt templates and identify opportunities for custom Copilot Agents to address specific business needs.
• Evaluate and prepare the client’s environment for AI deployment by checking data availability, licensing, and security/compliance alignment, and coordinate with technical teams to remediate any gaps before Copilot rollout.
• Collaborate on user enablement efforts to drive Copilot adoption, including delivering initial training, creating how-to guides, and supporting change management initiatives.
• Develop, curate, and maintain AI training and enablement content (e.g. tutorials, guides, success stories) for Courser’s SmartShift Academy.
• Monitor Copilot usage and adoption metrics and quantify the impact on productivity, then refine the AI roadmap based on these insights.
• Stay up to date with emerging Microsoft AI features and proactively incorporate those into solution proposals and strategy updates.
• Establish an internal “AI Champions” network at customer organizations to foster peer learning and sustain Copilot adoption.
• Plan and facilitate comprehensive readiness workshops to ensure clients’ environments are prepared for Copilot deployment.

Skills

Microsoft Copilot capabilities

AI fundamentals

Business analysis

Change management

Education

Bachelor’s degree in Business, Information Systems, or related field

Tools

Microsoft 365 Copilot

Power BI

Power Platform

Job description

Courser accelerates the growth of IT service provider companies by delivering AI-enabled solutions and Copilot deployment strategies. The AI Business Analyst aligns AI capabilities with client needs, designs Copilot-enabled solutions, and champions adoption across business units to deliver measurable ROI.

In this consultative role, you will lead envisioning sessions, translate AI concepts for executives, and collaborate with technical teams to ensure data readiness and governance while driving