AI / Automation Specialist

BlackCube Labs; Sacramento (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

CalHFA seeks an AI/Automation Specialist to deliver NLP classification, AI-based duplicate detection, and RAG-powered search on the ServiceNow platform for a California state government project.

You will own AI governance, ensure data handling complies with FedRAMP-like standards, maintain full auditability, and document pricing models for budgeting, with a hybrid work arrangement in Sacramento.

Qualifications

• Minimum 3 years implementing AI/automation features (NLP classification, RAG-based knowledge search, virtual agents, predictive intelligence) on the ServiceNow platform, including at least one California state or local government engagement.
• Demonstrated experience implementing AI features within a regulated or FedRAMP-governed environment, including data-governance and model-training restrictions.
• Working knowledge of AI/GenAI governance practices: input/output validation, hallucination mitigation, action-logging/auditability, and subprocessor disclosure.

Responsibilities

• Deliver AI features: NLP ticket classification, AI-based duplicate detection/clustering, RAG knowledge search, summarization, and virtual-agent functions.
• Governance ownership: ensure compliance with the RFP's AI/GenAI governance requirements; certify CalHFA data is never used to train or sent to public LLMs.
• Safety & auditability: implement input/output validation, hallucination reduction controls, and full logging of AI actions.
• Ongoing attestation: support annual attestation of AI-governance compliance and notice of subprocessor changes.
• Pricing transparency: document full AI consumption pricing for budgeting purposes.

Skills

ServiceNow AI

AI governance

Data governance

AI governance practices

Tools

ServiceNow Now Assist

Predictive Intelligence

Virtual Agent

Job description

Job Title

AI / Automation Specialist

Client Company/Dept. Name

CalHFA

Address

500 Capitol Mall, Suite 1400, Sacramento, CA-California, 95814

Duration of the project

Project Start Date: 11/1/2026

Project End Date: 1

Due date for Resume submission: 9/22/2026

No. of Openings

1

No. of Maximum Submissions

1

Key Responsibilities

• AI feature delivery: implement NLP-based ticket classification, AI-based duplicate detection/clustering, RAG-powered knowledge search, automated summarization, and virtual-agent capabilities (password resets, MFA unlocks, routing, live-agent handoff).
• Governance ownership: own compliance with the RFP's AI/GenAI governance requirements — certifying that CalHFA data is never used to train, fine-tune, or calibrate any AI model (including anonymized/aggregated data), and that no CalHFA data is transmitted to or processed by public LLM services (e.g., ChatGPT, Gemini, Claude).
• Safety & auditability: implement input/output validation, hallucination-reduction controls, and full logging/auditability of AI-generated actions (classification, routing, summarization, recommendations).
• Ongoing attestation: support the annual attestation of continued AI-governance compliance and the disclosure of AI-related subprocessors, including 30-day advance notice of any subprocessor change.
• Pricing transparency: document full AI consumption pricing (token/credit models, rate limits, and cost escalators) for CalHFA's budgeting purposes.

Required Qualifications — Mandatory

• Minimum 3 years implementing AI/automation features (NLP classification, RAG-based knowledge search, virtual agents, predictive intelligence) on the ServiceNow platform, including at least one California state or local government engagement.
• Demonstrated experience implementing AI features within a regulated or FedRAMP-governed environment, including data-governance and model-training restrictions.
• Working knowledge of AI/GenAI governance practices: input/output validation, hallucination mitigation, action-logging/auditability, and subprocessor disclosure.

Preferred Qualifications

• Experience with ServiceNow Now Assist, Predictive Intelligence, or Virtual Agent configuration.
• Experience documenting AI consumption pricing models (token/credit-based) and rate limits for client‑facing proposals.

Documentation Required for submission

Resume

Work Authorization Required

US Citizen Only

Relocation is accepted

No

Remote work

No

Additional Notes if any

Hybrid