AI & Automation Lead

SONIFI Solutions Incorporated; Sioux Falls, Northern (SD, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) match

Paid time off

Professional development

Pet insurance

On-demand pay

Job summary

SONIFI is seeking a hands-on AI & Automation Lead to identify, build, and scale practical automation and AI solutions across the business, partnering with leaders to understand workflows and drive measurable improvements.

You’ll design, deploy, and maintain production-ready automations across systems like Salesforce, NetSuite, Microsoft 365, SharePoint, and Teams, with a focus on reliability, security, and governance.

Qualifications

• Bachelor's degree or equivalent in a technical or business field.
• 7+ years of experience in software engineering, systems integration, business systems, or workflow automation.
• Hands-on experience with REST APIs, OAuth, webhooks, schemas, and version control (Git).
• Production experience with automation/integration platforms (Power Automate, Zapier, Make) and LLM-enabled workflows.
• Strong analytical, problem-solving, project management, and stakeholder management skills.

Responsibilities

• Partner with business leaders to evaluate workflows, quantify manual effort, and define desired outcomes.
• Assess opportunities and select appropriate automation approaches, prioritizing value and scalability.
• Design, build, test, and deploy production-ready automation and AI-enabled solutions with integrations across systems (e.g., Salesforce, NetSuite, Microsoft 365, SharePoint, Teams).
• Establish controls for reliability, security, and cost management, including logging, retries, and access controls.
• Institute testing/QA practices to ensure accuracy, reliability, and data governance before deployment.
• Provide training and ongoing support to ensure adoption and clear ownership of automated workflows.
• Define KPIs, measure outcomes (labor hours, cycle time, data quality), and drive continuous improvement across SONIFI.

Job description

Posted Wednesday, August 26, 2026 at 6:00 AM

SONIFI is known around the world as the best guest technology provider in hospitality. We partner with leading hotel brands and properties to deliver technology that connects, informs, and entertains guests while helping our customers operate more effectively.

We’re looking for a hands‑on AI & Automation Lead to help SONIFI identify, build, and scale practical automation and AI solutions across the business. This role will work directly with business leaders, process owners, and technology teams to understand how work gets done today, identify where automation can make a meaningful difference, and take solutions from discovery through production deployment and adoption.

This is not a strategy-only AI role. You’ll be expected to get into the workflows, evaluate the right technical approach, build and integrate solutions, and help establish repeatable standards for how SONIFI uses automation and applied AI across the organization.

What you'll do

• Partner with business leaders and process owners to evaluate current workflows, quantify manual effort and failure points, identify bottlenecks and inefficiencies, and define the business outcomes an automation or AI solution should achieve.
• Assess automation opportunities and determine the right approach, including process simplification, native system capabilities, deterministic automation, systems integration, low-code tools, or applied AI. Prioritize opportunities based on business value, complexity, risk, organizational readiness, scalability, and long-term maintainability.
• Design, build, test, and deploy production-ready automation, integration, and AI-enabled solutions using APIs, scripting, integration platforms, low-code tools, and LLM-enabled workflows or agents. Build integrations across systems such as Salesforce, NetSuite, Microsoft 365, SharePoint, Teams, and other business applications.
• Build solutions for reliability, security, performance, maintainability, and cost effectiveness. Establish appropriate controls such as human approval points, exception handling, retries, logging, monitoring, audit trails, access controls, credential management, and rollback procedures.
• Establish testing and quality assurance practices to validate accuracy, reliability, and performance before deployment, while ensuring solutions meet SONIFI's security, privacy, and data governance requirements.
• Partner with end users and system owners through implementation and adoption. Provide training, documentation, knowledge transfer, and ongoing support so automated workflows have clear ownership and can continue to improve after deployment.
• Establish performance baselines and KPIs, measure results such as labor hours, cycle time, execution consistency, data quality, and customer or employee experience, and continuously improve deployed solutions. Help establish repeatable standards and best practices for AI and workflow automation across SONIFI.

What you'll need

• Bachelor's degree in Computer Science, Information Systems, Business Technology, Engineering, another related technical or business field, or equivalent education and practical experience.
• Seven or more years of experience in software engineering, systems integration, business systems, technical operations, workflow automation, or related technology solutions in business environments, including recent hands‑on experience building AI-assisted or LLM-enabled workflows.
• Hands-on experience with REST APIs, OAuth, webhooks, schemas, and rate limits, plus experience using Git or another version-control tool.
• Production experience with at least one automation or integration platform such as Power Automate, Zapier, Make, or an equivalent platform, along with experience building LLM-enabled workflows using Claude, OpenAI, or similar technologies.
• Experience implementing production integration controls such as exception handling, idempotency, logging, monitoring, credential management, and auditability, with a strong understanding of systems integration, APIs, data flows, workflow automation, and process improvement.
• Strong analytical, problem-solving, project management, communication, and stakeholder management skills. You should be comfortable translating business requirements into scalable technical solutions, explaining technical concepts to non-technical audiences, and managing multiple priorities with a high degree of independence.
• Experience working with Salesforce, NetSuite, Microsoft 365, and SharePoint is strongly preferred.

What success looks like

• Partner with process owners to assess and prioritize an initial portfolio of automation opportunities based on value, complexity, risk, and organizational readiness.
• Deploy 3 to 5 production-ready workflows within the first six months, including meaningful cross-system automations with documented controls, monitoring, and ownership.
• Demonstrate measurable improvements in areas such as labor hours, cycle time, execution consistency, data quality, or customer and employee experience.
• Establish repeatable standards and best practices that help SONIFI scale AI and workflow automation responsibly across the organization.

What we offer

At SONIFI, you'll work with people who care about solving real business problems and using technology in practical ways that create measurable value. We offer a competitive total rewards package that includes health, dental and vision coverage, a 401(k) with company match, paid time off, professional development opportunities, pet insurance, and on-demand pay.

SONIFI is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and provide reasonable accommodations throughout the application and interview process. SONIFI participates in E-Verify.