AI Automation Engineer - Agentic Workflows

Dell; Town of Texas (WI); On-site; USD 74,000 - 96,000; Full time

Job summary

Dell Technologies seeks a Process Automation Expert for its AI Servers Technical Support team in Round Rock to design, build, and deploy automated workflows and agentic AI solutions that streamline support for global AI Solutions customers.

You will collaborate across Service Delivery, Repair Operations, and Engineering, leveraging platforms like Salesforce and SharePoint to automate resolution processes and reduce manual work.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field
• Strong analytical and problem-solving orientation
• Proficiency in Python, JavaScript, or TypeScript
• Hands-on experience or academic projects with automation platforms such as Power Automate, Power Apps, UiPath, or Automation Anywhere
• Familiarity with agentic AI frameworks and tools such as LangChain, LangGraph, CrewAI, AutoGen, or OpenAI Agents SDK
• Working knowledge of APIs, REST services, and webhook integrations
• Experience with version control systems such as Git/GitHub
• Exposure to prompt engineering and working with commercial LLMs
• Ability to learn quickly, work independently, and manage multiple concurrent tasks

Responsibilities

• Design, develop, and maintain automated workflows using low-code/no-code and scripted solutions to eliminate repetitive manual processes
• Build and deploy agentic AI agents and multi-step autonomous workflows that can reason, take action, and interact with business systems
• Integrate automation solutions with enterprise platforms such as Salesforce, SharePoint, and internal tools
• Collaborate with process leads and business stakeholders to identify automation opportunities
• Test, monitor, and continuously improve deployed automations and agents for reliability and performance
• Document solution architectures, workflows, and standard operating procedures for all automations
• Stay current on emerging agentic AI frameworks, automation platforms, and best practices

Skills

Python

JavaScript

TypeScript

APIs

Git/GitHub

Prompt engineering

Analytical thinking

Education

Bachelor's degree in Computer Science / Software Engineering

Tools

Power Automate

Power Apps

UiPath

Automation Anywhere

LangChain

LangGraph

CrewAI

AutoGen

OpenAI Agents SDK

Job description

Dell Technologies seeks a Process Automation Expert for its AI Servers Technical Support team in Round Rock to design, build, and deploy automated workflows and agentic AI solutions that streamline support for global AI Solutions customers.

You will collaborate across Service Delivery, Repair Operations, and Engineering, leveraging platforms like Salesforce and SharePoint to automate resolution processes and reduce manual work.