AI Automation and Program Specialist

Summit Consulting; Lakeland (FL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellness plans

Parental leave

Adoption assistance

Tuition reimbursement

Paid Time Off

Paid holidays

401(k) plan with company match

Employee stock purchase plan

Commuter benefits

Job summary

SCI Summit Consulting, LLC in Lakeland, FL is seeking a seasoned program leader to partner with IT, product and business teams to surface, define, and govern AI initiatives from intake through adoption. You will shape operating cadences and cross-functional decision forums, driving prioritization and risk management across AI workstreams.

You will own discovery, requirements, and high-quality documentation while providing executive-ready updates to guide strategic decisions and ensure successful

Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field.
• Generally, a minimum of 8 years of experience in program management, product operations, business analysis, transformation, AI, automation, technology delivery, or related roles.
• Experience supporting AI, data, automation, or technology-driven initiatives.
• Ability to shape governance frameworks, operating cadences, intake processes, and cross-functional decision forums.
• Strong documentation, problem framing, and executive-ready communications.

Responsibilities

• Partner with IT, product, business, and shared service teams to surface, develop, track, and move AI initiatives from intake through adoption.
• Help shape operating models and ways-of-working standards for AI initiatives with governance expectations and delivery practices.
• Facilitate cross-functional alignment sessions to drive prioritization and resolve dependencies.
• Lead end-to-end discovery and requirements definition for AI initiatives with clear scope and success measures.
• Create and maintain high-quality documentation and implementation artifacts (BRDs, user journeys, process flows, runbooks, governance materials).
• Prepare decision-ready materials and provide portfolio-level visibility to support leadership reviews and executive decisions.

Skills

AI governance

program management

cross-functional leadership

decision frameworks

requirements definition

documentation quality

stakeholder management

Education

Bachelor's degree in Business / IT / Engineering / CS

Tools

AI initiatives governance

automation tooling

Job description

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities.Our field team members are located in every state in which we operate.Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.Essential Job Functions and ResponsibilitiesPartner with IT, product, business, and shared service teams to surface, develop, track, and move AI initiatives from intake through adoption, ensuring alignment to enterprise priorities, governance expectations, and delivery objectives.Help shape the operating model and ways-of-working standards for how AI initiatives move through the enterprise, establishing consistent processes, governance expectations, decision frameworks, and delivery practices.Facilitate cross-functional alignment sessions across IT, business, engineering, architecture, and shared service partners to drive prioritization, resolve dependencies, enable decision-making, and maintain momentum across AI initiatives.Continuously improve the operating model and ways of working to scale the AI program, identifying opportunities to increase consistency, transparency, efficiency, and effectiveness across participating teams and stakeholders.Lead end-to-end discovery and requirements definition for AI and automation initiatives, ensuring clear problem framing, scope definition, assumptions, success measures, and alignment with enterprise objectives.Own the creation and maintenance of high-quality documentation and implementation artifacts, including business requirements, user journeys, process flows, automation and AI runbooks, governance materials, and decision documentation.Prepare decision-ready materials and provide portfolio-level visibility into initiative status, risks, dependencies, tradeoffs, and outcomes to support leadership reviews, governance activities, and executive decision-making.Escalate risks, dependency conflicts, and stalled initiatives with actionable recommendations, while providing senior-level analysis and project support across AI workstreams to drive successful outcomes.Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.Job RequirementsEducation: Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field.Experience: Generally, a minimum of 8 years of experience in program management, product operations, business analysis, transformation, AI, automation, technology delivery, or related roles. Experience supporting AI, data, automation, or technology-driven initiatives required.Scope of Job/Qualifications:Demonstrated ability to help shape and support governance frameworks, operating cadences, intake processes, prioritization methodologies, and cross-functional decision forums.Leads discovery, requirements definition, and business analysis activities for complex initiatives, translating business needs into well-defined, implementation-ready requirements and artifacts.Strong experience creating and maintaining high-quality documentation, including business requirements, process flows, operating procedures, governance materials, decision records, and executive-ready communications.Demonstrates strong judgment and decision-making skills, with the ability to operate effectively in ambiguity while balancing competing priorities and stakeholder interests.Strong analytical, organizational, and project management skills, including the ability to gather and analyze information, manage risks and dependencies, track progress, and support successful delivery outcomes.Excellent written and verbal communication skills with the ability to translate complex initiatives into clear, actionable updates for stakeholders and senior leadership.Recognized as a trusted partner who effectively facilitates cross-functional collaboration, drives alignment, and helps scale enterprise programs through continuous improvement of processes and ways of working.Company:SCI Summit Consulting, LLCBenefits:We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.*Excludes seasonal employees and interns.