AI & Automation Administrator

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

James Madison University Information Technology is hiring two AI and Automation Administrators to join the AI, Collaboration, and Web Services team on campus in Harrisonburg, VA. These roles focus on maintaining AI/automation systems and supporting the university’s digital platforms.

The positions will handle administrative and technical duties, deliver reporting and analytics, and assist users across AI workflows. Experience with Microsoft 365, Zoom, nebulaONE and Cascade CMS is preferred.

Qualifications

• Analytical thinking and problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to learn, configure, and troubleshoot software and systems.

Responsibilities

• Handle administrative and technical functions for AI technologies and automation workflows used on campus.
• Provide reporting, analysis and user-support for AI and automation platforms.
• Maintain and support Microsoft Power Platform, Copilot Studio and nebulaONE Gateway; provide coverage for Zoom and Cascade CMS.

Skills

Analytical thinking

Problem-solving

Verbal and written communication

Tools

Microsoft 365

Zoom

nebulaONE

Cascade CMS

Job description

Working Title: AI & Automation Administrator

State Role Title: Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Information Technology

Department: 100123 - IT - Computing Support

Pay Band: 5

Pay Rate: Pay Range

Specify Range or Amount: $75,000 - $85,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 9/23/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

JMU Information Technology is hiring two AI and Automation Administrators to work within the AI, Collaboration, and Web Services team.

Duties and Responsibilities:

These positions will be handling administrative functions, technical functions, reporting, analysis, and user-support activities for AI technologies and automation workflows used on campus. This includes management and support activities for the Microsoft Power Platform, Microsoft Copilot, Copilot Studio, and the nebulaONE AI Gateway platform.

The position will also provide extra support coverage for other platforms managed by the department such as Zoom, Cascade CMS, and the full M365 suite of applications.

Qualifications:

• Knowledge and experience supporting larger software platforms such as Microsoft 365, Zoom, nebulaONE, and Cascade.
• Experience supporting advanced software and system components such as AI agents, workflows, and custom apps.
• Demonstrated technical ability to learn, configure, and troubleshoot software and systems.
• Demonstrated analytical, strategic thinking, and problem-solving skills.
• Strong communication skills, both verbal and written.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.