AI Audio Platform Tech Support Engineer — Remote (Contractor)

C&D Talent Advisory - Academy; Remote; USD 50,000 - 85,000; Full time

Job summary

A leading technical consulting firm is seeking a Technical Customer Support Specialist to resolve complex issues involving APIs and integrations, particularly in a high-paced startup environment. The role requires strong problem-solving skills, technical depth in customer support, and a proactive, autonomous work style. As a contractor, you will work fully remotely and engage deeply with AI audio technologies and systems while having a direct impact on customer experience.

Benefits

Competitive compensation

Fully remote work flexibility

High ownership over tasks

Qualifications

• 2–3 years in technical customer support within SaaS or high-growth tech.
• Strong troubleshooting mindset and proactive approach.
• Proven ability to adapt quickly with minimal onboarding.

Responsibilities

• Troubleshoot complex issues across REST APIs and integrations.
• Debug HTTP requests and responses using developer tools.
• Use GCP tools to analyze and resolve production issues.

Skills

Troubleshooting REST APIs

Debugging HTTP flows

SQL querying

Python code reading and troubleshooting

Experience with Google Cloud Platform

Tools

GCP Logs

Developer tools (browsers)

Job description

A leading technical consulting firm is seeking a Technical Customer Support Specialist to resolve complex issues involving APIs and integrations, particularly in a high-paced startup environment. The role requires strong problem-solving skills, technical depth in customer support, and a proactive, autonomous work style. As a contractor, you will work fully remotely and engage deeply with AI audio technologies and systems while having a direct impact on customer experience.