Working location: Remote but must support PST working hours
Must-Have**
(Ideally should not be more than 4-6) Google Dialogflow CX, CCAI, Looker Studio, AI Development, Google Cloud Certification, Node.js, Big Query, SQL, Programming Language
Good-to-Have:
- Gen AI
- AWS
- Python
- NLP
- Voicebot
- Chatbot
- Lifescience domain
Expectations from the Role:
- 1 Development of Chatbot and Voicebot using Google Cloud Dialogflow CX by designing and implementing conversational Al solutions by creating intents, entities, training phrases, fulfillment logic and integrating Webhooks and APIs.
- 2 Experience in Looker Studio (Data Studio), SQL and Big Query for the Dashboard analytics development based on the key performance metrics
- 3 Integrate bot with Google Cloud Functions, Firestore DB and third party APIs.
- 4 Implement mutli-turn conversations, error handling and contextual routing for optimal user experience.
- 5 Participate in Agile ceremonies (e.g., sprint planning, daily stand ups, backlog refinement) and adapt validation processes to align with Agile workflows.
- 6 Hands on experience in JIRA for development task activities and defect fixes
- 7 Continously improve conversational design using analytics insights
- 8 Collaborate with system owner, business owner and stakeholders to align chatbot goals with business objectives
- 9 Expereince in Node.js or Python for webhook and fulfillment development.
- 10 Handling end to end CI/CD pipelines using Gitlab and DevOps practices
- 11 Knowledge on designing the Architecture for conversational AI.
- 12 Collaborate with cross functional teams to analyze the impact of integrated systems and provide guiadance to the team on required testing activities.
- 13 Ensure timely delivery while maintaining high quality and complainace standards
- 14 Contribute to your development and the teams technical skills by demonstrating inclusive behaviours and establishing a culture of highest performing teams
- 15 Keep up to date with industry news and developments to support business development opportunities and solutions