AI Analyst IV

CareSource; Dayton (OH); Hybrid; USD 94,000 - 165,000; Full time

Job summary

CareSource in Dayton, OH is seeking an AI Analyst IV to lead design, implementation, and optimization of advanced AI solutions across healthcare operations. You will partner with leaders, mentor analysts, and ensure governance and risk controls while driving measurable business outcomes.

The role requires a Bachelor's degree and 7+ years of healthcare-related experience, with deep knowledge of AI tools, automation, and AI-enabled service experiences.

Qualifications

• Bachelor's degree in a related field is required (or equivalent experience).
• Minimum seven years of experience in healthcare operations or related fields.
• Experience with AI-enabled tools, digital engagement, or automation.
• Experience shaping service journeys and AI-enabled experiences in cross-functional environments.]
• job_responsibilities_description:[

Responsibilities

• Serve as AI SME for assigned business area and guide AI opportunities.
• Lead design, implementation and optimization of complex AI solutions and automations.
• Partner with leaders to identify, prioritize, and deliver AI-enabled solutions.
• Evaluate performance, adoption, and business value; drive improvements.
• Establish best practices for AI configuration, testing, documentation, oversight.
• Provide guidance on responsible AI, governance, and risk mitigation.
• Lead cross-functional initiatives with multiple stakeholders.
• Research emerging AI capabilities and propose innovative solutions.
• Mentor AI Analysts and provide technical leadership.
• Perform other related duties as required.

Skills

Generative AI concepts

AI agents & prompts

Healthcare service design

Analytical thinking

Stakeholder communication

Governance & risk

Cross-functional collaboration

Documentation skills

Microsoft Office Suite

Education

Bachelor's degree in related field

Seven years of healthcare operations/related field experience

Experience with AI-enabled tools / digital engagement / automation

Experience in healthcare or regulated industry

Tools

Microsoft Office Suite

Job description

Job Summary

The AI Analyst IV is responsible for leading the design, implementation, and optimization of complex AI solutions and AI initiatives. This role serves as a subject matter expert, driving strategic business outcomes through solution design, analytics, governance alignment, and stakeholder consultation while mentoring less experienced team members.

Essential Functions

• Serves as the AI subject matter expert for an assigned business area and provides strategic guidance on AI capabilities and opportunities.
• Leads the design, implementation, and optimization of highly complex AI solutions, agents, and automations.
• Partners with business leaders to identify, prioritize, and deliver AI-enabled solutions that improve business outcomes.
• Evaluates solution performance, adoption, and business value and drives continuous improvement efforts.
• Establishes best practices for AI solution configuration, testing, documentation, and oversight.
• Provides guidance on responsible AI use, governance requirements, and risk mitigation activities.
• Leads complex cross-functional initiatives involving multiple stakeholders, processes, and technologies.
• Research emerging AI capabilities and recommends innovative solutions to address business challenges.
• Mentors AI Analysts and provides technical leadership to support capability development and knowledge sharing.
• Perform any other job related duties as requested.

Education and Experience

• Bachelor's degree in a related field required.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Seven (7) years of experience in healthcare operations, business analysis, automation, digital transformation, technology solutions, or a related field required.
• Experience to include a background in AI-enabled tools, digital engagement, automation, or conversational technologies required.
• Experience setting up or improving service journeys, knowledge resources, workflows, or AI-enabled experiences in a cross-functional environment required.
• Experience in healthcare, health insurance, or another regulated industry is required.

Competencies, Knowledge and Skills

• Understanding of generative AI tools, AI agents, large language model behavior, prompt patterns, agent instructions, model limitations, knowledge retrieval, and evaluation methods.
• Expert in designing AI-enabled healthcare service experiences, customer or employee journeys, conversational flows, and operational workflows.
• Ability to translate complex healthcare operation's needs into clear AI experience designs, prompts, agent instructions, business requirements, acceptance criteria, and quality standards.
• Ability to support testing, validation, and quality review of AI solution outputs to ensure accuracy, usability, and alignment with expected business outcomes.
• Strong analytical, critical thinking, problem-solving, facilitation, communication, and documentation skills.
• Knowledge of responsible AI principles, privacy considerations, accessibility, security, risk controls, and human-in-the-loop review practices.
• Ability to establish and maintain effective working relationships with cross-functional stakeholders.
• Ability to manage multiple assignments, prioritize work, meet deadlines, and adapt in a fast-paced environment.
• Proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, Teams, and related collaboration tools.

Licensure and Certification

None

Working Conditions

General office environment; may be required to sit or stand for extended periods of time.

Travel

Travel is not typically required.

Compensation Range

$94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type

Salary

Organization Level Competencies

Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business

Job Description Statement

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time.

Equal Opportunity Employer

CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Employee Mission and Culture

#LI-GB1 Brand=CareSource The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we're looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better. Discover what it means to be #UniquelyCareSource.