AI Agent Product Manager Intern: Shape AI-Driven Customer Service

TikTok; San Jose (CA); On-site; USD 40,000 - 57,000; Part time

Benefits offered by this job

Health insurance

Wellbeing benefits

Paid holidays

Housing allowance

Job summary

TikTok is seeking an intern to join the Customer Service Product team in San Jose. You will design and iterate on AI agent capabilities for TikTok's support experiences, from conversation strategies to tool integration.

You will work with data scientists and product partners to define metrics, run experiments, and translate user needs into practical product improvements for millions of users worldwide.

Qualifications

• Pursuing undergraduate or master's in CS, statistics, or data science.
• Strong interest in AI/LLM and how AI agents work.
• Excellent written and verbal communication for cross-team collaboration.
• Empathy for users and ability to translate pain points into product solutions.
• Thrives in fast-paced environment and adapts to changing priorities.

Responsibilities

• Design and iterate on AI agent capabilities for customer service — including agentic architecture, conversation strategy, knowledge/SOP integration, and tool use — to help AI resolve user issues end-to-end.
• Define clear and precise data metrics (e.g., resolution rate, service quality score, user satisfaction) to best represent business performance, and incorporate data, AI-based evaluation, research, and market analysis to shape product design.
• Dive deep into user needs and pain points in support scenarios, conduct user research and case analysis to conceptualize and build delightful service experiences on TikTok through continuous iteration and experimentation.

Skills

Interest in AI/LLM

Clear communication

Empathy for users

Adaptability

Education

Undergraduate/Master's in CS/Stats/Data Science

Tools

SQL

A/B testing

Evaluation design

Job description

TikTok is seeking an intern to join the Customer Service Product team in San Jose. You will design and iterate on AI agent capabilities for TikTok's support experiences, from conversation strategies to tool integration.

You will work with data scientists and product partners to define metrics, run experiments, and translate user needs into practical product improvements for millions of users worldwide.