AI Agent Engineer

Duckie AI, Inc.; San Francisco, Northern (CA, KY); On-site; USD 80,000 - 120,000; Full time

Job summary

Duckie AI, Inc. is hiring an AI Agent Engineer in the San Francisco area with remote options. You will own the deployment of AI agents for new customers, connect with Zendesk/Intercom and internal systems, and collaborate with customer teams to define success metrics.

The role blends engineering, AI agent building, and customer partnership to drive real value from day one. We seek 2+ years in a technical customer-facing role, comfort coding, REST APIs, and enthusiasm for LLMs.

Qualifications

• 2+ years in a technical, customer-facing role such as solutions/implementation engineering.
• Hands-on coding ability and experience with REST APIs.
• Experience with LLMs or AI agents or strong aptitude to learn quickly.
• Excellent communication with senior stakeholders and translating requirements.

Responsibilities

• Own end-to-end implementation of Duckie for new customers, from kickoff to live AI agent.
• Configure, test, and tune AI agents to hit resolution targets using real ticket data.
• Build and validate integrations with Zendesk, Intercom, internal APIs, and knowledge bases.
• Collaborate with support leaders and engineers to define and achieve success criteria.
• Act as trusted technical advisor to expand accounts and maintain customer happiness.

Skills

REST APIs

Coding

LLMs / AI agents

Communication

Ambiguity tolerance

Customer obsession

Tools

Zendesk

Intercom

Knowledge bases

Job description

San Francisco, CA, US / Remote (US) Full-time US citizen/visa only 3+ years

Duckie is an AI technical support assistant that helps customer support teams resolve tickets faster!

We integrate with existing customer support workflows to respond to customers directly, and answer questions that support agents may have. Does a customer need help onboarding? Duckie is there! Is your support agent looking for info on the latest changes to the product? Duckie is there!

Duckie can be installed anywhere, from Slack and Discord to Zendesk and Intercom. And we integrate with both customer support and engineering knowledge bases to go beyond the documentation. By sourcing information from across your knowledge base, we can step in and help out before questions get sent into the void of escalations.

About the role

We are building Claude for customer support teams to automate any work behind support.

We work with fast-growing, consumer-facing companies across SaaS, gaming, fintech, e-commerce, and telehealth. We went through Y Combinator (W24) and are backed by top investors.

We're a small, fast-moving team. You'll have an outsized impact and own real customer outcomes from day one.

The Role

As our AI Agent Engineer, you'll be the technical owner of getting Duckie live and performing inside our customers' businesses. You'll embed with customers, understand their support workflows, configure and tune AI agents, build integrations, and drive resolution rates up until the agent is delivering real value.

This is a hybrid of engineering, AI agent building, and customer partnership. You're equally comfortable writing code and integrating APIs as you are on a call with a customer's Head of Support translating their needs into a working deployment.

What you'll do

• Own end-to-end implementation of Duckie for new customers - from kickoff to a live, high-performing AI agent.
• Configure, test, and tune AI agents to hit resolution targets, iterating on real ticket data.
• Build and validate integrations with customer systems (Zendesk, Intercom, internal APIs, knowledge bases, and more).
• Partner directly with customer stakeholders (support leaders, ops, engineering) to define success criteria and drive toward them.
• Act as the trusted technical advisor that expands accounts and keeps customers happy.

What we're looking for

• 2+ years in a technical, customer-facing role - forward deployed / solutions / implementation engineering, technical consulting, or similar.
• Strong hands-on technical skills: comfortable writing code, working with REST APIs, and building/debugging integrations end-to-end.
• Experience with LLMs / AI agents, or strong enthusiasm and aptitude to go deep fast.
• Excellent communication — you can earn the trust of senior stakeholders and translate messy requirements into a clear plan.
• Thrives in ambiguity and fast-moving environments; you self-direct and own outcomes without waiting for a spec.
• Bias toward action and customer obsession.

Nice to have

• Background at an early-stage startup.
• Familiarity with prompt engineering, RAG, or agent evaluation.

Why join

• Be one of the first forward deployed hires and shape how the function works as we scale.
• Work directly with the founders and see your work live in production within days.
• Own real customer relationships and outcomes, not tickets in a queue.

Technology

Duckie is built on AI agent frameworks, and we are constantly evolving the product to take advantage of new research as they come out.

San Francisco, CA, US / Remote (US) Full-time $80K - $120K 0.25% - 1.50% 3+ years

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