AHD Supervisor, Patient Access

Alameda Health System; Alameda (CA); On-site; USD 69,000 - 115,000; Full time

Benefits offered by this job

Benefits program

Job summary

Alameda Health System in Alameda, CA is seeking an AHD Supervisor, Patient Access to lead the Eligibility/Admitting team. You will oversee insurance verification and payer setup prior to services, and supervise PBX operations.

The role emphasizes training staff, process improvement, budgeting, and coordinating with Social Services Agency. A HS diploma is required; associate or bachelor’s preferred; prior supervisory healthcare experience is expected.

Qualifications

• High School Diploma required; associate or bachelor’s preferred.
• Minimum one-year supervisory experience in a patient access/admitting/registration role.
• Experience in cashiering and healthcare billing is preferred or 1-2 years supervisory in healthcare.

Responsibilities

• Plan, organize, and supervise Eligibility staff in registration and admitting.
• Ensure eligibility and insurance verification before services.
• Supervise PBX personnel.
• Interview, train, and schedule staff; manage budgets and expenditures.
• Review Medi-Cal applications for accuracy before submission.

Skills

Supervisory experience

Healthcare billing

Admissions/Registration knowledge

Education

High School Diploma

Associate Degree

Bachelor's degree

Job description

AHD Supervisor, Patient Access

Alameda Health System Alameda, California, United States

About this position

AHD Supervisor, Patient Access

Job Summary: Under direction, plans, organizes and supervises the work of Eligibility staff in the registration and admitting department. This includes determining eligibility and insurance verification processing to ensure services rendered have a secured payer source established prior to rendering services. Additionally, supervises PBX personnel. Performs related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Attends meetings on matters pertaining to the function of the unit; maintains good communications and working relationships with personnel in other units.
2. Attends Social Services Agency training sessions on changes in aid regulations, interprets changes in regulation and trains AHS staff on use of new regulations.
3. Coordinates the recording and accumulation of statistical information to prepare reports, as required.
4. Coordinates work of the unit with the requirements of other hospital agency departments.
5. Evaluates performance of employees and assists them in developing their full potential; this may require working on any of the shifts with the employee being trained and evaluated.
6. Evaluates procedures for effectiveness; devises and implements changes in procedures and forms where appropriate which includes staff training.
7. Handles complaints or problems which are more complex and require an overall knowledge of hospital policies and procedures.
8. Interviews, selects, trains, and orients employees. Schedules available staff on a rotating basis.
9. Prepares budget request and control expenditures for the unit as needed.
10. Review Medi-Cal applications taken by the Financial Counselor to ensure that they are correct and complete before forwarding to the Social Services Agency.

Qualifications:

Education: High School Diploma. Associate Degree or Bachelor's degree preferred.

Minimum Experience: One-year supervisory experience within a patient access department (Admitting and Registration) performing admitting/registration functions, cashiering, and healthcare billing OR 1-2 years performing lead or supervisory work in a healthcare setting preferred

Pay Range: $33.13 - $55.22 / Hour

The pay range for this position reflects the base pay scale for the role at Alameda Health System. Final compensation will be determined based on several factors, including but not limited to a candidate's experience, education, skills, licensure and certifications, departmental equity, applicable collective bargaining agreements, and the operational needs of the organization. Alameda Health System also offers eligible positions a generous comprehensive benefits program.

Salary Information

$33.13 - $55.22Hourly Wage