Agronomy SaaS Customer Support Specialist

FarmQA, Inc; Fargo (ND); On-site; USD 42,000 - 58,000; Full time

Job summary

FarmQA, Inc. is based in Fargo, North Dakota, delivering software to agronomy professionals. As a Customer Experience Specialist, you will provide frontline support to agronomists, crop consultants, and growers using FarmQA’s web and mobile products.

You’ll help customers with product questions, troubleshoot issues, and collaborate with product and engineering to resolve problems—especially during seasonal peaks when timely support is critical.

Qualifications

• 2+ years in customer or technical support or SaaS roles in agronomy or ag operations.
• Strong written and verbal communication; explain technical steps clearly.
• Structured troubleshooting and documentation.
• Ability to learn a complex product quickly.
• Ability to manage multiple requests with ownership.
• Seasonal demand awareness and prioritization.

Responsibilities

• Provide exceptional customer service via phone, email, and live chat.
• Take ownership of customers' issues and follow through to resolution.
• Troubleshoot and resolve issues involving accounts, product workflows, and customer data, and reproduce and document confirmed defects.
• Investigate customer issues, gather information needed to reproduce or diagnose them, and elevate confirmed defects or issues requiring additional technical investigation.
• Communicate and coordinate with internal departments to resolve customer issues.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies.
• Guide customers toward self-service resources and contribute to help center articles and training materials.
• Support appropriate account expansion by helping customers add users or add-ons, processing related account and billing changes, and identifying needs that may warrant additional FarmQA capabilities.
• Represent FarmQA at trade shows and industry events, answering product questions and bringing customer feedback back to the team.

Skills

Customer support

SaaS

Agronomy

Precision agriculture

Ag retail

Farm operations

Education

Degree in agronomy or related field

Tools

CRM systems

Help center documentation

Job description

FarmQA, Inc. is based in Fargo, North Dakota, delivering software to agronomy professionals. As a Customer Experience Specialist, you will provide frontline support to agronomists, crop consultants, and growers using FarmQA’s web and mobile products.

You’ll help customers with product questions, troubleshoot issues, and collaborate with product and engineering to resolve problems—especially during seasonal peaks when timely support is critical.