Aging Specialist

City of New York; New York (NY); On-site; USD 57,000 - 69,000; Full time

Job summary

The City of New York is seeking an Aging Specialist to engage community members, caregivers, and external partners while documenting interactions and coordinating resources for older adults. The role reports to the Director of Aging Connect and supports program delivery across NYC.

Responsibilities include representing NYC Aging at events, delivering trainings, and maintaining consistent procedures through CTS documentation.

Qualifications

• Bachelor's degree from an accredited college and two years of relevant community work experience, or
• High school diploma with six years of relevant experience, or
• Education/experience equivalent to the above with at least one year of relevant experience.

Responsibilities

• Engage community members, caregivers, service providers, and stakeholders via calls and emails to provide information on resources and services for older adults.
• Document and track calls in NYC Aging’s CTS to ensure timely follow-up and assistance.
• Represent NYC Aging at community events, fairs, and tabling, including delivering presentations to partners across the City.
• Participate in training sessions, prepare materials, deliver content, and align stakeholders with program procedures and standards.
• Perform additional duties to support NYC Aging’s mission and the Bureau of External Affairs.

Education

Bachelor's degree (or equivalent)

Experience in community work/related area

Job description

Job Description

The NYC Aging Connect unit promotes the agency's services and priorities within NYC communities. NYC Aging Connects seeks a dynamic, motivated, and detail-oriented individual to serve as an Aging Specialist, reporting to the Director of Aging Connect. The responsibilities of the Aging Specialist include but are not limited to:

• Directly engage members of the community, caregivers, service providers, and other external stakeholders calling the Aging Connect Contact Center seeking information on resources, services, and opportunities for older adults, and help resolve concerns and issues through calls and emails.
• Accurately document and track calls from community members in NYC Aging’s Correspondence Tracking System (CTS) to ensure timely response, support, and assistance.
• Represent NYC Aging at various community events, resource fairs, community organizations, and tabling events as required, including delivering presentation to these external partners across the City.
• Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards.
• Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.

COMMUNITY COORDINATOR - 56058

Qualifications:

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Compensation:
$62,868-$62,868 per year