Aging Connect Generalist

Bespree; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

NYC Department for the Aging seeks a dynamic Aging Connect Generalist to support Aging Connect programs, provide information and assistance to older New Yorkers, professionals, and caregivers, and help advance the agency's mission.

Reporting to the Senior Director of Aging Connect, the role emphasizes coordinating with CTS, training, public outreach, and presenting at community events, while maintaining accurate records and fostering diverse, equitable, and inclusive service delivery.

Qualifications

• Bachelor’s degree and two years in community work or related duties, or high school graduation plus six years of relevant experience.
• At least one year of experience as described above.
• Strong communication and organizational skills.

Responsibilities

• Support programs navigating CTS Tickets and complaints.
• Assist Aging Connect initiatives and partnerships (Farmers’ Market Nutrition Program, QA exercises, volunteer programs).
• Answer Aging Connect calls and emails with information on resources and services.
• Accurately record call-related information in CTS system.
• Prepare materials, deliver trainings, and engage stakeholders on procedures and standards.
• Attend community events and deliver presentations to external partners.
• Perform additional duties to advance the Bureau of External Affairs' goals.

Skills

Public speaking

Project organization

Leadership

Government experience

Proactive work style

Project management tools

Relationship building

Education

Bachelor's degree

High school diploma

Job description

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.
Aging Connects is a statewide system that provides person centered counseling, public education and outreach, and information and assistance to individuals of all ages in need of long-term services and supports. Aging Connects is committed to leading with diverse, equitable, and inclusive practices at the forefront of our service delivery. We achieve this through continuously assessing community resources, building strong relationships with community partners to enhance service delivery, and engaging in professional development activities that improve staff awareness and their ability to effectively and respectfully interact with the communities we serve.
NYC Aging seeks a dynamic, motivated, and detail-oriented individual to serve as the Aging Connect Generalist, reporting to the Senior Director of Aging Connect. The Aging Connect unit promotes the agency's services and priorities in the community.

Responsibilities

• Support NYC Aging programs navigating challenges with the Correspondence Tracking System and complaints (CTS Tickets).
• Support with NYC Aging initiatives, Aging Connect Farmers’ Market Nutrition Program, Quality Assurance exercises, and developing Volunteer program public/private partnerships.
• Assist with Aging Connect calls and emails by providing information on resources, services, and opportunities for older New Yorkers, professionals, and caregivers, and help resolve complaints and related issues.
• Accurately record and maintain all call-related information within NYC Aging’s Correspondence Tracking System (CTS).
• Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards.
• Attend community events and deliver presentations to external partners across the city.
• Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Excellent research, writing, meeting facilitation, verbal, and public speaking skills.
• Ability to organize and drive projects to timely completion, through coalition and consensus building.
• Ability to provide leadership in managing a diverse workforce.
• Experience and familiarity with government agencies a plus.
• Capacity to thrive in a fast-paced environment and complete tasks in a proactive and timely manner.
• Proficiency in Project Management applications a plus.
• Experience in relationship building with City agencies, corporations, and nonprofit organizations preferred.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.