Aging Case Aide 2 - Protective Services

County of Northampton; Bethlehem (Northampton County); On-site; USD 40,000 - 52,000; Full time

Job summary

County of Northampton is seeking an Aging Case Aide 2 - Protective Services to support Protective Services Investigators and Supervisors within the Area Agency on Aging. The role emphasizes collaboration with banks, facilities, and healthcare professionals to safeguard elderly clients and coordinate services.

The position requires knowledge of aging programs, strong communication with older adults, and the ability to manage confidential information while completing SAMS documentation and

Qualifications

• Knowledge of the physical, cultural, and social aspects of the assigned community.
• Ability to obtain, evaluate, and analyze information from interviews, reports, records, and other sources.
• Ability to establish and maintain positive working relationships.
• Ability to learn about Area Agency on Aging Programs and services of other agencies.
• Ability to communicate verbally with older persons.
• Ability to perform simple arithmetic computations.
• Ability to follow simple verbal and written instructions.
• Ability to express ideas clearly and persuasively to elderly clients.
• Ability to clearly express ideas verbally and in writing.
• Ability to maintain confidentiality at all times.
• Ability to communicate fluently in English.

Responsibilities

• Attends supervisory conferences and unit meetings as scheduled.
• Attends trainings locally or out-of-town as approved.
• Cooperates with co-workers and other divisions to serve shared consumers.
• Acts as a contact for banks and assists with financial information gathering in exploitation cases.
• Obtains state reporting forms and incident reports from facilities.
• Completes home visits and runs errands to assist consumers.
• Keeps resource information current and processes PS notifications in SAMS.
• Follows up with physicians for reports and schedules evaluations; assists with relocation and housing tasks.

Skills

Verbal communication

Written communication

Confidentiality

English fluency

Interpersonal skills

Education

Education & Experience equivalence

Job description

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Kimberly Lorenzoni, HR Position Specialist at [e-mail] or 610-829-6372.

Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

GENERAL PURPOSE

The Aging Case Aide 2 - Protective Services position, within the Protective Services unit of the Area Agency on Aging (AAA) department, provides support to Protective Services Investigators and Protective Services Supervisors.

SUPERVISION RECEIVED

This position reports directly to the Aging Care Management Supervisor 2 - Protective Services position.

SUPERVISION EXERCISED

This position does not exercise supervision over other employees.

ESSENTIAL DUTIES OF THE POSITION

Attends supervisory conferences/unit meetings as scheduled.

Attends training, locally or out-of-town, as approved by the Supervisor.

Cooperates with co-workers and staff of other divisions of the Department of Human Services and community agencies in the provision of service to shared consumers when appropriate.

Serves as a contact for banks. Develops relationships with key personnel at financial institutions. Assists with gathering financial information on financial exploitation cases and obtain financial statements when indicated. Accompanies consumers to bank if necessary to receive bank records.

Obtains state reporting forms and incident reports from facilities (nursing homes, assisted livings, personal care homes, and adult day care centers).

Completes home visits as directed to assist with various errands such as picking up paperwork, dropping off food, etc.

Keeps resource information current.

Provides assistance to Protective Services staff with tasks such as taking RONs for Protective Services, processing and tracking assignment of RONs, and completing required notifications. Enters RONs and/or progress notes for PS Care Managers and/or PS Supervisors when needed.

Provides telephone contact support to implement and/or ensure follow through with designated areas of consumers’ care plans as directed by PS Unit Director or PS Supervisors. Follows up with physicians to obtain reports and/or schedule competency evaluations. Orders necessary formal/contract services and process service notifications in Social Assistance Management System (SAMS). Reestablishes support networks for isolated consumers. Assists with the relocation process, i.e., complete housing or NH applications, and follow-up with facilities, etc., as well as arrange emergency shelter in interim. Assists PS Aging Care Managers with gathering other necessary information.

Faxes and e-mails information as directed.

Checks fax folders and distributes faxes.

Documents all case activity in SAMS PS Care Plan Journal.

Completes necessary steps to close the consumer to PS as needed.

Completes filing as directed.

Assists with running reports in SAMS, such as Reports of Need (RONs) and Protective Services Investigator (PSI) missing data reports.

Deletes and shreds files in accordance with PS regulations.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE– One (1) year as a Case Aide 1 (Local government); OR

Two (2) years of public contact work, including one (1) year in a human services program; OR

Any equivalent combination of experience and training.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the physical, cultural, and social aspects of the assigned community.

Ability to obtain, evaluate, and analyze information from interviews, reports, records, and other type of sources of information, and to provide information to clients and other types of personnel.

Ability to establish and maintain positive working relationships.

Ability to learn about Area Agency on Aging Programs and the services of other community agencies.

Ability to communicate verbally with older persons.

Ability to perform simple arithmetic computations.

Ability to follow simple verbal and written instructions.

Ability to express ideas clearly and persuasively to elderly clients.

Ability to clearly express ideas verbally, and in writing.

Ability to maintain confidentiality at all times.

Ability to communicate fluently in English,