Aging and Disability Benefits and Outreach Specialist

StarCare Lubbock; Lubbock (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Company-paid medical coverage

Fully funded employer contribution toH

Company-paid life insurance

Hospital indemnity plan

Retirement plan with up to 12%Employer

Front loaded paid time off (PTO)

Thirteen (13) paid holidays

Sabbatical leave

Longevity augmentations

Employee referral augmentations

Job summary

StarCare Specialty Health System in Lubbock, TX is seeking a full-time Aging and Disability Benefits and Outreach Specialist to help older adults and people with disabilities access public benefits and community resources.

You will assess eligibility, complete applications for Medicare, Medicaid, SNAP, and other programs, coordinate with agencies, and support outreach to strengthen referrals and enrollment for the PACE program.

Qualifications

• Bachelor's degree in a related field (Human Services, Business Administration, Social Services, Healthcare Administration, or related) is required.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Valid Texas driver’s license and insurability required.

Responsibilities

• Collaborate with state and federal agencies to facilitate timely benefits eligibility determinations.
• Coordinate, track, document, and report eligibility activities with Aging & Disability Services staff and finance personnel.
• Assist individuals with completing applications and accurate documentation for programs (Medicare, Medicaid, SNAP, etc.).
• Support outreach, enrollment, and referral development for the PACE program with Silver Star Marketing & Eligibility Specialist.
• Maintain confidential participant records and ensure compliance with policies and regulations.
• Attend required trainings and maintain credentials in line with organizational requirements.

Skills

Problem Solving

Communication

Collaboration

Documentation

Productivity

Reliability

Project Management

Education

Bachelor's degree in Human Services, Business Administration, Social Services, Healthcare Administration, or related field

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

StarCare Specialty Health System (StarCare) is seeking a full-time Aging and Disability Benefits and Outreach Specialist to join its outstanding Silver Star team. The Aging & Disability Benefits Specialist plays a critical role in helping older adults and individuals with disabilities access public benefits and community resources that support their health, independence, and quality of life. This position serves as a trusted resource for participants and their families by providing guidance through complex eligibility requirements and application processes for programs such as Medicare, Medicaid, Social Security, and the Supplemental Nutrition Assistance Program (SNAP). The Specialist conducts comprehensive financial and benefits assessments, evaluates income, assets, household composition, and insurance coverage, and assists individuals with obtaining required documentation and completing applications accurately and efficiently. Working closely with federal, state, and local agencies, the Specialist monitors application status, resolves eligibility issues, addresses denials and discrepancies, and advocates on behalf of applicants to ensure timely access to benefits and services. Additionally, the position conducts annual financial reassessments, verifies ongoing eligibility, identifies primary payer sources, maintains accurate insurance and policy information, and supports compliance-related activities, including participation in the Random Moment Time Study (RMTS) process when applicable. In collaboration with the Silver Star Marketing & Eligibility Specialist, this role also supports community outreach, education, enrollment, and engagement initiatives that increase awareness of the Program of All-Inclusive Care for the Elderly (PACE), strengthen referral relationships, and connect eligible individuals with comprehensive services and supports that enhance their ability to age safely and independently within the community.

Responsibilities:

• Collaborate with appropriate state and federal agencies to facilitate the timely processing, review, and determination of benefits eligibility.
  
• Coordinate, track, document, and report benefits eligibility activities in collaboration with Aging & Disability Services staff and financial personnel to ensure timely application processing and compliance with program requirements.
  
• Work with representative payees, guardians, and authorized representatives, as appropriate, to obtain benefit and financial information.
  
• Partner with the Census Development Manager to assess and verify the financial eligibility of prospective PACE participants.
  
• Participate in intake and financial eligibility meetings with prospective participants, consumers, and family members to review program requirements, eligibility criteria, and enrollment status.
  
• Communicate eligibility determinations to applicants and family members and provide guidance regarding next steps in the enrollment process.
  
• Conduct timely follow-up activities to ensure all potential funding sources, public benefits, and financial eligibility options have been fully explored.
  
• Collaborate with external organizations, including financial institutions, housing authorities, and government agencies, to obtain required verifications, records, and supporting documentation.
  
• Contact referred individuals to schedule appointments, assist with completion of applications and agency forms, and respond to questions regarding state and federal benefit programs.
  
• Support the Silver Star Marketing & Eligibility Specialist with community outreach, marketing initiatives, participant recruitment efforts, and referral development activities related to the PACE program.
  
• Coordinate with Aging & Disability Services team members to ensure the timely completion of annual financial assessments and the collection of required supporting documentation.
  
• Attend and participate in annual Community-Based Organization (CBO) training and other required educational programs.
  
• Maintain accurate and confidential participant records in accordance with organizational policies, regulatory requirements, and program standards.
  
• Provide exceptional customer service to participants, families, community partners, and referral sources while promoting access to benefits and supportive services.
  
• Maintain regular and consistent attendance for the assigned work hours.
  
• Ensure all required training and credentials are current and compliant with Center, federal, state, and local regulations, and in addition to StarCare policies and procedures.
  
• Complete special departmental projects and other responsibilities with similar skill and work conditions as assigned.
  
• Support all activities in alignment with StarCare’s mission, values, and operational goals.

Schedule:

This is a full-time, on-site, position scheduled Monday – Friday, 8am – 5pm, with flexibility to meet the needs of the department.

StarCare offers Benefit eligible employees an expansive benefit package including but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, retirement plan with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.

Qualifications:

• Bachelor's degree from an accredited college or university in Human Services, Business Administration, Social Services, Healthcare Administration, or a related field required.
  
• Proficient in the use of standard office equipment and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  
• Must have a current Texas driver’s license and be insurable under the Center’s insurance.
  
• Must pass all required pre-employment and annual screenings applicable to the position or services provided, as required by law, regulation, or agency policy, which may include criminal background, nursing registry, MVR, and drug screening based on applicable requirements.

Skills & Abilities:

• Problem Solving: Ability to analyze situations, identify challenges, and develop effective solutions.
• Communication: Strong verbal, written, and electronic communication skills to convey information clearly and professionally.
• Collaboration: Ability to work effectively with others across teams and departments to achieve shared goals.
• Exhibiting Corporate Values: Demonstrates behaviors and decision-making aligned with the organization’s core values and mission.
• Documentation: Proficient in accurately recording, organizing, and maintaining information in various formats.
• Productivity & Reliability: Demonstrates consistent performance, meets deadlines, manages time effectively, and maintains dependability in fulfilling job responsibilities.
• Project and Outcome Management: Ability to plan, execute, and monitor tasks and projects to achieve desired outcomes within established timelines.

Summary

WHY CHOOSE STARCARE?

Welcome to StarCare Specialty Health System, where your passion for making a difference thrives! At StarCare, we imagine a community where all people have hope and the opportunity to achieve their full potential for health and wellbeing. Here’s why you should choose StarCare:

• Impactful Purpose: Contribute to meaningful change as the state-designated Local Authority for mental health, intellectual disabilities, and substance use disorders. Be a catalyst for positive empowerment.
• Comprehensive Care: StarCare offers a broad array of specialty healthcare services that support and empower people as valued members of the community.
• Collaborative Environment: StarCare is proud to work with a network of community stakeholders to ensure all people have access to the healthcare they need.
• Professional Growth: StarCare offers many different opportunities for growth in the fields of mental health, substance use disorders, aging, intellectual & developmental disabilities, veterans, and healthcare administration. Come grow your career with us!
• Legacy of Service: Since 1967, StarCare has provided hope and health to Lubbock, Hockley, Lynn, Crosby, and Cochran counties.

At StarCare Specialty Health System , your work is not a job. It’s a fulfilling journey of providing hope and supporting and empowering people as valued members of the community.

EEO Statement: StarCare Specialty Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.