Agile Coach

Blue Cross Blue Shield; Yakima (WA); On-site; USD 62,000 - 87,000; Full time

Job summary

Blue Cross Blue Shield is seeking an Agile Coach to join our Yakima, WA team. This mid-level role offers ownership of work that shapes results, with a salary range of $62,000 to $87,000 per year and potential for growth.

Based in Yakima, you will convert chaos into actionable backlogs, mentor mid-level teammates, and ensure our vendors meet user expectations. Join us to own impactful initiatives and grow with guided mentorship.

Qualifications

• Detail-oriented approach to work with accuracy.
• Experience mentoring or supporting mid-level teammates.
• Strong customer service mindset paired with facilitation curiosity.
• Proven track record of follow-through and delivering shipped results.

Responsibilities

• Convert chaos into a backlog that can be acted on.
• Spot patterns in feedback before it becomes a complaint.
• Hold Yakima vendors to the promised standard for users.
• Prepare reports, summaries, and presentations for leadership.
• Run point on general incidents until resolution.

Skills

Detail-oriented

Mentor mid-level teammates

Customer service depth

Facilitation curiosity

Ownership mindset

Job description

Blue Cross Blue Shield is hiring an Agile Coach to join our Yakima, WA team and take ownership of work that directly shapes our results. At its core, this is a mid-level Agile Coach job in WA that rewards 5 years with $62,000 - $87,000 and room to run.

Key Responsibilities

• Convert Critical Thinking chaos into a backlog someone can actually work
• Spot the Yakima pattern in feedback before it becomes a complaint
• Hold Yakima vendors to the standard we promised our users
• Prepare reports, summaries, and presentations for review by leadership
• Run point on general incidents until they're truly resolved

What You'll Bring

• Detail-oriented approach with a commitment to accuracy
• Demonstrated capacity to mentor or support mid-level teammates
• A portfolio that speaks louder than any line on your resume
• Proven follow-through, measured in shipped things rather than good intentions
• Equal parts Customer Service depth and Facilitation curiosity
• An appetite for ownership that scales with the stakes

Rooted in Yakima and restless by nature, Blue Cross Blue Shield keeps reinventing how Customer Service and Stakeholder Management fit together. We hand new Agile Coach hires real ownership early because trust given freely tends to be returned.

Step in at $62,000 - $87,000, climb with structured growth, lean on a mentor, and take the flexibility Blue Cross Blue Shield is genuinely proud of.

Hiring is open and ongoing for this full-time position in Yakima.

Your Facilitation story isn't finished, and the next chapter might be an Agile Coach role here.