Agentic Workforce Adoption Manager

SOCi; United States; Remote; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401(k) match

Wellness days

Paid holidays

Job summary

SOCi, a leader in AI-powered marketing solutions for multi-location brands, seeks an Agentic Workforce Adoption Manager to drive adoption of Genius AI capabilities across customers. You will partner with CSMs, Product, Sales, and Delivery to embed AI into daily workflows and accelerate value realization.

In this remote role, you will run discovery sessions, workshops, and value reviews while turning complex AI features into clear outcomes such as ROI and efficiency gains.

Qualifications

• 4–6+ years in Customer Success, Professional Services, or relevant SaaS roles.
• Direct experience with B2B SaaS post-sale environments.
• Proven ability to influence user behavior and drive product adoption.
• Excellent verbal and written communication, with customer enablement skills.

Responsibilities

• Lead AI adoption initiatives across assigned accounts to shorten time-to-value.
• Plan and deliver discovery sessions, adoption workshops, and value reviews.
• Collaborate with Product, Sales, and CS to prioritize adoption opportunities.
• Develop repeatable adoption playbooks and enablement materials.
• Translate capabilities into measurable business outcomes (ROI, efficiency).

Skills

Communication skills

Customer Success

SaaS

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree or equivalent

Job description

Who We Are:

the company is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, the company provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.

the company is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, the company is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!

About the RoleThe Agentic Workforce Adoption Manager is responsible for driving the active adoption of the company’s AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes.

This role plays a critical part in the company’s strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging the company’s Agentic Workforce solutions to get work done autonomously.

Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value. You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion.

ResponsibilitiesCore Focus & Impact

Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts.Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success.Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" the company’s AI agents directly into their unique business processes.Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews.Cross-Functional Collaboration:Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities.Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization.Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities.Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact).Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks.Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer.

RequirementsMinimum Qualifications

4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles.Proven experience working directly with B2B SaaS customers in post-sale environments.Demonstrated track record of driving software product adoption and successfully influencing user behavior change.Exceptional communication, presentation, and customer enablement skills.Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment.Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments.Experience serving enterprise or multi-location/franchise customer models.Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews.Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks.Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems.

the company expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

What the company Provides to You

• Comprehensive Benefits Package (full-time permanent, non-contract roles only)

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match

• Flexible Work Environment (full-time, non-contract roles only)

• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs

• Empowering Career Growth and Success

What’s Important at the company

Led by a team of industry experts, the company is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then the company is for you. Visit the company.ai for more information.

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