Agentic Engineer

Netomi; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Netomi is seeking an Agentic Engineer to design and scale agentic workflows on our no-code platform. You will craft prompts for GPT-class models, build agentic tools, and integrate APIs with robust error handling. Expect to implement tests, improve reliability, and apply patterns for retries, timeouts, and idempotency.

Collaborate across teams to deliver production-grade AI agents. This role emphasizes strong software fundamentals, prompt engineering, and automation to power scalable CX

Qualifications

• 2–4 years of experience as a Software Development Engineer or similar role.
• Strong understanding of prompt engineering and LLM behavior.
• Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
• Solid experience in unit testing, debugging, and troubleshooting.
• Knowledge of resilient system design patterns and non-happy path handling.

Responsibilities

• Design and write high-quality prompts for LLM-based agents.
• Build agentic tools and workflows using Netomi’s no-code platform.
• Integrate external and internal APIs, including authentication, data mapping, and error handling.
• Implement unit tests, debug issues, and ensure reliability of agent workflows.
• Apply engineering best practices such as retries, timeouts, idempotency, and lazy loading.
• Optimize agents for performance, cost, and fault tolerance.
• Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.

Skills

Prompt engineering

LLM behavior

REST APIs

Unit testing

Debugging

Troubleshooting

Resilient design

Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the role

We are looking for an Agentic Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.

Responsibilities

• Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).

• Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).

• Integrate external and internal APIs, including authentication, data mapping, and error handling.

• Implement unit tests, debug issues, and ensure reliability of agent workflows.

• Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.

• Optimize agents for performance, cost, and fault tolerance.

• Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.

Requirement

• 2–4 years of experience as a Software Development Engineer or similar role.

• Strong understanding of prompt engineering and LLM behavior.

• Hands-on experience with REST APIs, webhooks, and JSON-based integrations.

• Solid experience in unit testing, debugging, and troubleshooting.

• Knowledge of resilient system design patterns and non-happy path handling.

Nice to Have

• Experience with no-code/low-code automation platforms.

• Exposure to agentic AI, conversational AI, or workflow orchestration systems.

• Familiarity with observability and monitoring in production systems.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.