Agentic Solution Engineer

Netomi; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Netomi is hiring an Agentic Solution Engineer to design prompts for LLM-based agents and build scalable agentic workflows using our no-code platform. The role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power autonomous AI agents.

You will integrate external and internal APIs, implement tests, and ensure reliability while collaborating with Product, QA, and Delivery teams to ship production-grade solutions.

Qualifications

• 5-7 years of software development experience.
• Strong understanding of prompt engineering and LLM behavior.
• Ability to translate requirements from customers and stakeholders into solutions.
• Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
• Solid experience in unit testing, debugging, and troubleshooting.
• Knowledge of resilient system design patterns and non-happy path handling.

Responsibilities

• Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
• Build agentic tools and workflows using Netomi's no-code platform (similar to Workato, Zapier, n8n).
• Integrate external and internal APIs, including authentication, data mapping, and error handling.
• Implement unit tests, debug issues, and ensure reliability of agent workflows.
• Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
• Optimize agents for performance, cost, and fault tolerance.
• Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.

Skills

Prompt engineering

Stakeholder collaboration

Testing & debugging

Reliability design

Tools

REST APIs

Webhooks

JSON

Unit testing

Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the worlds largest global brands do business? Join us!

About the role

We are looking for an Agentic Solution Engineer to build and scale agentic workflows and tools using Netomi's no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.

Responsibilities

• Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).

• Build agentic tools and workflows using Netomi's no-code platform (similar to Workato, Zapier, n8n).

• Integrate external and internal APIs, including authentication, data mapping, and error handling.

• Implement unit tests, debug issues, and ensure reliability of agent workflows.

• Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.

• Optimize agents for performance, cost, and fault tolerance.

• Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.

Requirement

• 5-7 years of experience as a Software Development Engineer or similar role.

• Strong understanding of prompt engineering and LLM behavior.

• Strong ability to partner with customers and business stakeholders to understand requirements and translate them into actionable solution designs.

• Hands-on experience with REST APIs, webhooks, and JSON-based integrations.

• Solid experience in unit testing, debugging, and troubleshooting.

• Knowledge of resilient system design patterns and non-happy path handling.

Nice to Have

• Experience with no-code/low-code automation platforms.

• Exposure to agentic AI, conversational AI, or workflow orchestration systems.

• Familiarity with observability and monitoring in production systems.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.