Agentforce & Data 360 Support Engineer (Remote)

Salesforce, Inc.; Washington (IL); Hybrid; USD 80,900 - 122,300; Full time

Job summary

Salesforce, Inc. is seeking an Agentforce and Data 360 Technical Support Engineer to serve as the first contact for customers navigating Data 360 and Agentforce. The role emphasizes in-depth product expertise, problem solving, and customer satisfaction, with hybrid work options in major offices.

U.S. citizenship is required to support government-related customers. The candidate should have experience with web technologies, Salesforce CRM, SQL, and API/programming skills, with multilingual

Qualifications

• Experience in software customer support or software customer service in a customer-facing role.
• Experience with web technologies including HTML, JavaScript, CSS, or APEX.
• Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred.
• API / programming experience.
• Big data experience.
• Experience with Database concepts, Data management (RDBMS), and SQL.
• Salesforce Developer, Agentforce, Data 360 Certification is a plus.
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
• US Citizenship to support our specific customers.
• Bilingual Portuguese, French or Spanish language proficiency is a plus!

Responsibilities

• As the first point of contact for customers, assist with navigating and implementing Data 360 and Agentforce products.
• Develop and maintain technical expertise in Data 360 and Agentforce.
• Demonstrate analytical, troubleshooting, and problem-solving skills.
• Explain features and best practices; manage customer expectations and experience.
• Participate in ongoing training and research customer issues using internal tools.
• Prioritize and manage time effectively in a fast-paced environment; handle multitasking and pressure.
• Create and curate knowledge content.

Skills

Customer support

Web technologies

APIs

Big data

SQL

Salesforce/CRM

Programming

Tools

Salesforce

APEX

SQL

Job description

Salesforce, Inc. is seeking an Agentforce and Data 360 Technical Support Engineer to serve as the first contact for customers navigating Data 360 and Agentforce. The role emphasizes in-depth product expertise, problem solving, and customer satisfaction, with hybrid work options in major offices.

U.S. citizenship is required to support government-related customers. The candidate should have experience with web technologies, Salesforce CRM, SQL, and API/programming skills, with multilingual