Agentforce & Data 360 Support Engineer

salesforce.com, inc.; Bellevue (WA); Hybrid; USD 80,900 - 122,300; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Parental leave

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an Agentforce and Data 360 Support Engineer to be the first point of contact for customers navigating Data 360 and Agentforce products. Job responsibilities include developing technical expertise, troubleshooting, and prioritizing customer issues in a fast-paced environment.

These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and work in a hybrid model, with US citizenship required for

Qualifications

• Experience in software customer support in a customer-facing role.
• Experience with web technologies HTML, JavaScript, CSS, or APEX.
• Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred.
• API / programming experience.
• Big data experience.
• Experience with Database concepts, Data management (RDBMS), and SQL.
• Salesforce Developer, Agentforce, Data 360 Certification is a plus.
• Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
• US Citizenship to support our specific customers.
• Bilingual Portuguese, French or Spanish language proficiency is a plus.

Responsibilities

• Being the first point of contact for customers navigating Data 360 and Agentforce products.
• Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
• Demonstrating analytical, troubleshooting, and problem-solving skills.
• Providing feature explanations and best practices.
• Managing customer expectations and the customer experience to maximize satisfaction.
• Participating in training activities and knowledge content creation.

Skills

Customer support

API programming

Big data

SQL

CRM experience

Salesforce basics

Tools

HTML

JavaScript

CSS

Apex

Job description

Salesforce is seeking an Agentforce and Data 360 Support Engineer to be the first point of contact for customers navigating Data 360 and Agentforce products. Job responsibilities include developing technical expertise, troubleshooting, and prioritizing customer issues in a fast-paced environment.

These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and work in a hybrid model, with US citizenship required for