Agentforce Architect for Salesforce CPQ & Revenue Cloud

NTT DATA, Inc.; Atlanta (GA); On-site; USD 170,000 - 250,000; Full time

Job summary

NTT DATA, Inc. seeks a senior enterprise architect to own end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced.

You will design agentic workflows across opportunity, pricing, quoting, contracting, ordering and revenue lifecycles. The role requires deep Salesforce expertise, multi-agent orchestration, memory management, integration patterns with MuleSoft and APIs, and a disciplined approach to security, observability and cost governance.

Qualifications

• Extensive enterprise architecture experience across Salesforce platforms.
• Expertise in agent orchestration and multi-agent coordination.
• Strong background in security and governance for large-scale deployments.

Responsibilities

• Own end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced.
• Architect agent-assisted and agentic workflows across opportunity, configuration, pricing, quoting, contracting, ordering and revenue lifecycle processes.
• Design agent orchestration patterns, including tool/function calling, workflow delegation, multi-agent patterns, state management and memory.
• Architect integration of Agentforce with Salesforce automation, Apex, Flow, APIs, MuleSoft and external enterprise services.
• Define appropriate use of LLMs, deterministic logic, workflow engines and traditional automation, rather than defaulting all use cases to generative AI.
• Design context engineering and retrieval strategies, including structured/unstructured grounding, retrieval depth, metadata filtering and relevance optimization.
• Establish secure agent action patterns using least-privilege access, guardrails, validation, approval checkpoints and human-in-the-loop mechanisms.
• Define AI evaluation frameworks covering answer quality, grounding, hallucination, task completion, tool selection, latency and business outcomes.
• Establish observability across agent reasoning paths, actions, integration failures, token/credit consumption and operational performance.
• Assess model and platform trade-offs across quality, latency, context window, cost, privacy and enterprise constraints.
• Architect resilient action layers and transactional integration patterns for revenue processes where consistency and recoverability are critical.
• Advise programs on consumption-based economics, AI credit/token optimization and architectural approaches to control run-time cost.
• Lead architecture reviews, design authorities and technical governance across global delivery teams.
• Mentor technical architects, developers and Agentforce specialists.

Skills

Salesforce architecture

Agent orchestration

Multi-agent systems

Security architecture

Apex/Flow

MuleSoft integration

LLM grounding

Tools

Salesforce CPQ

Revenue Cloud

Agentforce

Apex

Flow

MuleSoft

APIs

LLM tooling

Job description

NTT DATA, Inc. seeks a senior enterprise architect to own end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced.

You will design agentic workflows across opportunity, pricing, quoting, contracting, ordering and revenue lifecycles. The role requires deep Salesforce expertise, multi-agent orchestration, memory management, integration patterns with MuleSoft and APIs, and a disciplined approach to security, observability and cost governance.