Agent’s Executive Assistant – State Farm Agent Team Member

State Farm; Round Rock (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

PTO & holidays

No nights or weekends

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability coverage

Commission/bonus

Growth opportunities

Job summary

State Farm Agent Team Member in Round Rock, TX is seeking an Agent’s Executive Assistant to deliver exceptional client experiences and support a four-member all-women team. You will handle inquiries, coordinate with agency colleagues, and anticipate community needs while maintaining meticulous attention to detail and a customer-focused approach.

The role offers hourly pay plus commission/bonus, paid time off, holidays, and comprehensive health benefits.

Qualifications

• Dedicated to customer service.
• Able to relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Relationship building

Proactive problem solving

Job description

Job description

About the Agency: I’ve been with State Farm for 10 years and just celebrated my 5th anniversary as an agent on December 7th! I’m proud to lead a team of four amazing women who bring diverse backgrounds to our office, including banking, teaching, auto sales, respiratory therapy, and even a YouTube influencer with over 100K followers. Our office culture is small but mighty—we’re all about hard work, dedication, and doing the right thing for each other and our customers. As an all-women team, we value collaboration and celebrate our unique perspectives. We offer competitive benefits for my team, including PTO, paid holidays, no nights or weekends, medical, vision, dental, life, and disability coverage. To keep us growing and motivated, we work with a business coach and participate in regular sales training. We’re even planning a fun team retreat to San Antonio!

ROLE DESCRIPTION

As a Agent’s Executive Assistant – State Farm Agent Team Member with Amy Davis – State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• PTO, paid holidays, no nights or weekends, medical, vision, dental, life, and disability coverage.
• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience

About Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance. Our office is located in Round Rock, TX. Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member. We currently have 4 team members at our agency. We have 18 years of combined insurance experience in our office. Our agency has received awards including: Ambassador Travel and Legion of Honor.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.