Agent Relations Specialist

Integrity; West Virginia; In loco; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Agent Pipeline, an Integrity Company, seeks an Account Director to deliver exceptional customer support to agents and marketers. You will act as the liaison between agents, Agent Pipeline, and carriers, addressing issues proactively and ensuring satisfaction and loyalty.

Responsibilities include serving as the main point of contact, guiding agents through contracting and certification, and resolving escalations with empathy and professionalism, while maintaining accurate records and timely

Competenze

• Experience in client-facing roles within insurance or marketing services.
• Strong ability to troubleshoot and resolve agent concerns.
• Excellent written and verbal communication with attention to detail.

Mansioni

• Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication.
• Develop and nurture relationships to drive agent satisfaction and loyalty.
• Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution.
• Guide agents through processes, including contracting and certifications, and navigating carrier portals.
• Address escalations and resolve conflicts with empathy and professionalism.

Conoscenze

Problem-Solving

Customer Service

Interpersonal Skills

Written Communication

Teamwork

Professionalism

Organization

Initiative

Travel

Descrizione del lavoro

Agent Pipeline, an Integrity Company, seeks an Account Director to deliver exceptional customer support to agents and marketers. You will act as the liaison between agents, Agent Pipeline, and carriers, addressing issues proactively and ensuring satisfaction and loyalty.

Responsibilities include serving as the main point of contact, guiding agents through contracting and certification, and resolving escalations with empathy and professionalism, while maintaining accurate records and timely