Agent Product Manager

Wwshemi; San Francisco (CA); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Job summary

Wwshemi is seeking an Agent Product Manager to bridge customers, sales, and engineering in a hospitality AI software setting. You’ll focus on onboarding, retention, and turning feedback into repeatable AI agent workflows and product improvements.

You will lead onboarding and reviews, build AI agents for customer workflows, and collaborate with engineering to expand capabilities while automating routine tasks to enhance customer interactions.

Qualifications

• 3+ years in product management or customer-facing technical roles.
• Experience owning onboarding, success or account operations for a technical product.
• Ability to scope technical requirements and translate needs into specs.
• Experience building automations or workflows using RPA or no-code tools.
• Experience with AI coding assistants to prototype or build solutions.
• Ability to identify automation vs engineering needs based on customer requests.
• Comfort working with non-technical business customers, hospitality/travel/service contexts.

Responsibilities

• Lead customer onboarding, quarterly business reviews, and retention-focused conversations.
• Build and deploy AI agents addressing customer workflows.
• Translate recurring customer needs into prioritized product work for engineering.
• Partner with engineering to resolve agent limitations and scope new capabilities.
• Automate routine work and improve processes while prioritizing valuable customer interactions.

Skills

Product management

Customer success

Pattern recognition

Automation concepts

AI tooling usage

Tools

Zapier

Make

n8n

Job description

About the Role

As an Agent Product Manager at a hospitality-focused AI software company, you will connect customers, sales, and engineering. The role focuses primarily on customer accounts, with time also dedicated to turning customer needs into repeatable AI agent workflows and product improvements.

What You'll Do

• Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations that support retention and growth.
• Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.
• Identify recurring customer needs and translate them into prioritized product work for engineering.
• Partner with engineering to resolve agent limitations and scope new capabilities.
• Automate routine work and improve processes while prioritizing valuable customer interactions.

What We're Looking For

• At least 3 years of experience in product management, operations, customer success, solutions engineering, or another customer-facing technical role delivering solutions.
• Experience owning implementation, customer success, or account operations for a technical product, including onboarding, support, or business review calls.
• Ability to scope technical requirements and turn customer needs into implementable specifications.
• Demonstrated experience building automations or workflows, using tools such as RPA, no-code platforms, or scripting.
• Experience with AI coding assistants such as Claude, Codex, ChatGPT, or similar to prototype or build solutions.
• Ability to spot patterns across customer requests and decide which needs call for automation versus engineering work.
• Comfort working directly with non-technical or business-focused customers; hospitality, travel, customer service, and tools such as Zapier, Make, or n8n are helpful.

Compensation & Benefits

Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Benefits include health insurance and a 401(k) match. Visa sponsorship is not available.

Location

On-site in San Francisco, California.