Agent Product Manager

Decagon; California; On-site; USD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a passionate Agent PM to lead the design and optimization of AI agents for enterprise customers. This role offers the opportunity to work closely with clients, ensuring their needs are met while influencing product development. You will engage in strategic discussions and implement solutions that make a real impact in the fast-paced world of AI. With a focus on customer outcomes, you'll bridge the gap between engineering and client expectations. If you thrive in dynamic environments and have a knack for building relationships, this role is perfect for you.

Benefits

Medical, dental, and vision benefits

Flexible vacation policy

Daily meals and snacks

Qualifications

• 4+ years of relevant experience in product management or consulting.
• Deep technical understanding of AI agent designs.

Responsibilities

• Design and optimize AI agents in collaboration with enterprise customers.
• Act as a strategic advisor to enhance customer experience.

Skills

Customer Relationship Management

Technical Acumen

Communication Skills

Problem-Solving

Education

Degree in Computer Science

Degree in Engineering

Degree in Mathematics

Job description

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

As an Agent PM, you will work directly with enterprise customers to design, deploy, and optimize AI agents. You’ll own customer outcomes, act as a bridge between our customers and engineering, and shape the future of our agent platform through customer-driven insights. This is ideal for those who want to drive real impact while balancing strategic and implementation work.

What You Will Do:

• Build, Design and optimize AI agents in collaboration with customers — understanding their workflows, pain points, and goals.

• Act as strategic advisors, helping customers get the most out of Decagon's platform.

• Run tight feedback loops into Engineering — influence feature development based on real customer needs.

• Collaborate with your engineering pod to build new features when required to support specific customer use cases.

• Own enterprise customers' AI agents end-to-end, from implementation to steady-state.

• Represent Decagon externally — working closely with customers and prospects, participating in key deployments.

You may be a good fit if you:

• Have 4+ years of relevant experience (e.g., founder, product manager, engagement manager, consultant, etc.)

• Deep technical acumen — able to understand and shape AI agent designs.

• Strong communication and relationship-building skills.

• Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

• Bonus: CS, Engineering, or Math degree — or equivalent technical experience.

Benefits:

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best