Agent/Investigator, Asset Protection (Vancouver, BC)

Abercrombie & Fitch; New Albany (IN); On-site; USD 21,620 - 26,533; Full time

Benefits offered by this job

Remote work across Canada

Job summary

Abercrombie & Fitch Co. is seeking an Asset Protection professional based in Vancouver, Canada to execute loss prevention initiatives across multiple stores and support shortage reduction programs in high shrink locations.

You will perform audits, train store personnel, manage Focus Store program, coordinate investigations with regional partners, and provide in-person and remote support. Occasional travel to Focus Stores and collaboration with local law enforcement may be required.

Qualifications

• 4-year degree preferred
• 2+ years of experience in Asset Protection, multi-location experience preferred
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions

Responsibilities

• Oversee Asset Protection initiatives across 5-10 stores and implement shortage-reduction programs in high-shrink locations
• Provide in-person and remote support to store management to meet AP objectives
• Conduct store audits, safety and HR compliance checks, and training on AP initiatives
• Manage Focus Store program, investigate internal issues, and coordinate with regional teams and law enforcement as needed

Job description

Job Description:This role is based at our stores in Vancouver, Canada.What Will You Be Doing?Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)Provide in person and remote support to local store management to meet strategic asset protection objectivesPerform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer serviceRoutine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performersProvide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocolsCommit to the highest degree of professionalism, integrity, and customer serviceComplete AP and Physical Security audits on a routine basis.Complete special projects as assigned by Regional Manager of Asset Protection.Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.Conduct internal investigations for inventory, cash loss, and violations of policy.Prepare case reports covering investigation and case detailsManage initial investigative processes for all internal investigations within assigned alignment and the District when applicableServe as a liaison between store/APA investigations and certified market interviewersSupport investigations related to internal loss throughout the assigned region while partnering with GHO AnalystsConduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policiesInitiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizationsRepresent company in court proceedings related to investigationsMaintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partnersProvide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocolsUtilize analytics software to develop specific store loss prevention strategiesParticipate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisionsResponsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiencyEffectively identify and implement solutions to eliminate store margin erosionSupport new stores through physical store visitation and pre-open audits to ensure smooth and timely openingsWhat Do You Need To Bring?4-year degree preferred2 or more years of experience in Asset Protection, multi-location experience preferredStrong communication and interpersonal skillsAbility to evaluate circumstances and make timely decisions based on company apprehension guidelinesAbility to work nights, evenings and weekends appropriate to retail business needsMust pass a comprehensive background investigationMust have a reliable means of transportationABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYERThis role allows for remote work across Canada. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $22.35 - $27.20/hr CAD. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.Company DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.