Agent Inhouse Sales & Customer Service IAH

Cargolux Airlines; Houston (TX); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k match

Paid time off

Job summary

Cargolux Airlines in Houston seeks a Customer Service Agent to provide rate and routing information by phone and email, and to handle schedules and data for customer requests. The role requires knowledge in air cargo sales and strong MS Office skills, with a preference for candidates able to obtain an airport ID.

You will work on-site in Houston, coordinating with Sales and Station/Regional management, and supporting data access for destination import restrictions.

Qualifications

• Minimum of one year of experience in sales and/or customer service.
• Knowledge in air cargo sales and/or freight forwarding considered a plus.
• Must be found qualified/acceptable by government agencies for issuance of an airport ID.
• Must have valid driver's license and ability to obtain a passport.
• To maintain professional and technical knowledge in regards to the air cargo industry.
• Must always conduct themselves in a pleasant, business-like manner to be reflective of high standards.

Responsibilities

• Disseminates rate and routing information via phone, email.
• Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
• Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.
• Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.
• In addition to responsibilities otherwise enumerated herein, the Customer Service Agent shall perform those other assignments as directed by the Sales or Station/Regional Manager.

Skills

Customer service

Sales experience

MS Office

Teamwork

Proactive

Tools

MS Office

Job description

• Disseminates rate and routing information via phone, email.
• Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
• Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.
• Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.
• In addition to responsibilities otherwise enumerated herein, the Customer Service Agent shall perform those other assignments as directed by the Sales or Station/Regional Manager.

Task Responsibilities

• Disseminates rate and routing information via phone, email.
• Attains and maintains ability to find schedules, rates and trucking data sufficient to efficiently deal with customer requests and follow ups.
• Determines dimensional vs. actual weights, works simultaneously in English and metric systems, knows aircraft floor-loading limitations, and knows when to apply positional vs. volume weights.
• Be thoroughly conversant in booking, ALERT, SPH, and LUX-reservations notification procedures relevant to bookings, as well as how to find relevant data for destination import restrictions.
• In addition to responsibilities otherwise enumerated herein, the Customer Service Agent shall perform those other assignments as directed by the Sales or Station/Regional Manager.

Essential Requirements For The Position

• Minimum of one (1) year of experience sales and/or customer service.
• Knowledge and experience in air cargo sales and/or freight forwarding considered a plus.
• Must be found qualified/acceptable by government agencies for issuance of an airport ID.
• Must have valid driver's license and ability to obtain a passport.
• To maintain professional and technical knowledge in regards to the air cargo industry.
• Must always conduct themselves in a pleasant, business-like manner to be reflective of high standards.
• Proficiency in MS Office (Word, Excel, PowerPoint and Outlook).
• Have team spirit and be able to work in an independent way.
• Be proactive and take initiatives.
• Be willing to learn and improve.

Working Conditions

• The position is based in Houston, Texas.
• The position demands a regular presence in the office and requires vacation and other absences to be planned so as to avoid conflicting with service needs.
• Flexibility may be needed with working hours.
• Health Benefits: Medical, Vision, Dental. Additional ancillary plans available at low cost to the employee.
• Retirement: Short waiting period to participate. Up to 6% employer match.
• Paid time off: start off with 10 vacation days a year (on an accrual basis). 48 sick hours as of date of hire, 9 holidays.
• Hourly rate: 23.00-26.50 USD

Cargolux Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Cargolux Airlines will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources department at [e-mail].