Agent in Charge - Willowbrook

Mint Cannabis Co.; Illinois; On-site; USD 35,000 - 48,000; Full time

Job summary

Mint Cannabis Co. in Willowbrook, IL is seeking a Retail Lead to act as an operational extension of the Store Manager, overseeing the sales floor flow, guest experience, and team execution during shifts.

You will guide 25+ budtenders and BOH clerks, coach staff on upselling and metrics, manage daily inventory, cash handling, and POS operations while ensuring compliance with Illinois regulations and company standards during peak hours.

Qualifications

• 1–2 years in cannabis industry.
• Strong leadership background for large teams; cannabis leadership a plus.
• Sales experience preferred.
• Must be 21+ and obtain Illinois Agent Card.

Responsibilities

• Lead 25+ team members to upsell, inventory, and guest experience.
• Coach team on sales metrics and provide feedback.
• Monitor inventory and reduce shrinkage.
• Oversee floor openings/closings, cash reconciliation, and POS.
• Ensure Illinois compliance during inspections to reduce deficiencies.

Skills

Cannabis industry

Leadership

Sales experience

Illinois Agent Card

21+ eligibility

Job description

Retail Lead

Reports to: Store Manager

FLSA Status: Exempt

Department: Retail

Location: 900 75th St., Willowbrook, IL 60527

Pay Range: $41,600.00

Position Summary

The retail lead's primary responsibility is to be an operational extension to the store manager. Retail leads are responsible for controlling the sales floor flow, ensuring guests are being tended to promptly, team members are fulfilling their responsibilities, and providing operational support from discount codes to lunch coverage. The retail lead would be responsible for overseeing their shift team members and the sales floor operational efficiencies while on shift.

Responsibilities

• Daily tasks: The exact work you do.
  • Leadership Responsibilities: Ensuring 25+ Team members are upselling, completing daily inventory responsibilities, and providing a guest experience.
  • Sales Expertise: Responsible for coaching and giving sales feedback to the team on their shift, while also encouraging the team to improve their metrics for their location.
  • Inventory Control: Coaching team member to appropriately scan out products to help reduce shrinkage
  • Floor Operations: Manage daily store openings and closings, cash reconciliation, and point-of-sale (POS) systems, discount codes.
  • Compliance: Understanding Illinois compliance requirements to confidently walk through state inspections, reducing deficiencies.
• Goals: The results you must reach.
  • Improving sales consistently month over month.
  • Team education on expected sales metrics.
  • Reducing aging and expiring products.

Supervisory Responsibilities

• Budtenders
• BOH Clerks

Qualifications

• 1-2 years in the cannabis industry
• Leadership background, for large teams, cannabis leadership a plus.
• Experience in sales preferred
• Must be 21+ Must be 21+ and possess (or be able to obtain) a Illinois Agent Card

Physical Requirements

• Sitting, standing, walking, and climbing for long periods of time.

Work Environment

• The environment can be loud
• Atmosphere & Pace: Fast-paced and energetic. The floor features specialized product displays (flower, edibles, concentrates). Staff must be adaptable to busy rushes, as wait times and long lines are common during peak hours

Equal Opportunity Employer Statement

Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and activities may change at any time with or without notice.

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