Agent in Charge

Verano; Winter Haven (FL); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Verano Holdings Corp. is hiring at Winter Haven, FL for a front-line Cannabis Advisor role. The position emphasizes customer engagement, product guidance, and compliance in a fast-paced retail setting.

You will help customers navigate cannabis products, manage daily workflows, and collaborate with store leadership to ensure accurate inventory, secure cash handling, and smooth POS operations. Prior retail experience is valued and flexibility is essential.

Qualifications

• Retail or hospitality experience is required.
• Must be at least 21 years old.
• Desire to learn about cannabinoids, terpenes and product usage.
• Flexibility to work weekends, vary shifts and holidays.
• Ability to use basic office software (Word, Excel, email).
• Learn and understand Federal, State, and local cannabis laws.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in regular inventory cycle counts and report discrepancies.
• Obtain cannabis product from vault and provide to Cannabis Advisor for sale.
• Educate customers on cannabis products and their uses.
• Open and close store as directed by management.
• Verify tags and paperwork comply with state/local regulations.
• Support inventory reconciliation with POS and state tracking systems.
• Ensure online orders are complete and accurate prior to pickup.
• Handle cash transactions as directed by management.
• Maintain a clean, organized, and sanitized storefront.

Skills

Retail experience

Customer service

Cannabinoids knowledge

Flexibility in scheduling

Office software

POS System familiarity

Tools

POS System

Job description

Location: Winter Haven, FL, US, 33884

Verano Holdings Corp. (Cboe CA: VRNO) (OTCQX: VRNO), one of the U.S. cannabis industry’s leading companiesbased on historical revenue, geographic scope and brand performance,isa vertically integrated, multi-state operator embracinga missionof saying Yes to plant progress and the bold exploration of cannabis. Verano offers a superior cannabis shopping experience in medical and adult use markets under the Zen Leaf™ and MÜV™ dispensary banners and produces a comprehensive suite of high-quality,regulatedcannabis products sold under its diverse portfolio of trusted consumer brands including Verano™, MÜV™, Savvy™, BITS™, Encore™, and Avexia™. Verano’s active operationsspan 13 U.S. states, comprised of 15 Cultivation and production facilities with over 1,000,000 square feet of cultivation capacity. Learn more at www.verano.com .

Essential Duties and Responsibilities

• Possess a positive attitude while greeting customers and patients.


• Assist in regular inventory cycle counts to ensure accurate levels and immediately report any discrepancies to retail leadership.


• Obtain cannabis product from the vault and provide it to Cannabis Advisor for sale.


• Be an advocate of cannabis customer care.


• Open and close store as directed by the AGM or GM.


• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.


• Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.


• Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.


• Confirm online orders are completed and accurate prior to pick-up


• Assist Cannabis Advisors with any product or POS System questions.


• Build rapport with regular patients/customers to promote repeat business.


• Work well with others in a fast-paced, dynamic retail environment.


• Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.


• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).


• Be open to continued, on-going cannabis education and training.


• Provide support to managers and other Cannabis Advisors as needed.


• Maintain a clean, organize, and sanitize workstation/store front.


• Ensure accuracy of online orders before pick-up.


• Understand and apply detailed compliance regulations as required by local and state laws.


• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.


• Other duties as assigned.

Minimum Qualifications

• 2+ years of retail or hospitality experience.


• Must be at least 21 years of age.


• Desire to learn about cannabinoids, terpenes and product application/consumption methods.


• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.


• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.


• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 35 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.