Agent in Charge

Verano; Illinois; On-site; USD 40,000 - 52,000; Full time

Job summary

Verano in Saint Charles, IL, is seeking an Agent in Charge to lead daily cannabis retail operations. You will greet customers, assist with inventory, and ensure compliant handling of products and cash in a fast-paced environment.

The role requires 2+ years in retail or hospitality, 21+ years old, and a willingness to learn cannabinoids and product applications. Flexible scheduling including weekends is expected, with opportunity to grow into leadership responsibilities.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product use.
• Flexibility to accommodate scheduling demands including weekends and holidays.
• Ability to use office equipment and software (Word, Excel, email).
• Learn and understand Federal, State, and local laws relating to the cannabis industry.

Responsibilities

• Greet customers with a positive attitude and deliver friendly service.
• Assist in regular inventory cycle counts and report discrepancies.
• Handle product retrieval from vault and support Cannabis Advisors for sale.
• Ensure cannabis education and care for customers while staying compliant.
• Open and close store as directed by AGM or GM.
• Navigate customers through cannabis products and explain usage as wellness products.
• Verify product tagging and paperwork per state/local regulations.
• Support inventory reconciliation in state tracking and POS systems.
• Confirm online orders are accurate before pick-up.
• Provide product/ POS system support to Cannabis Advisors.
• Build rapport with regular customers to promote repeat business.
• Maintain clean, organized, sanitized workstation and storefront.
• Execute transactions at POS and manage cash as directed.
• Understand and apply detailed compliance regulations.

Tools

POS system

State tracking system

Microsoft Office

Job description

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Agent in Charge

Requisition ID: 15473

Travel:

Workplace Type:

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Location: Saint Charles, IL, US, 60174-2566

Verano Holdings Corp. (Cboe CA: VRNO) (OTCQX: VRNO), one of the U.S. cannabis industry’s leading companiesbased on historical revenue, geographic scope and brand performance,isa vertically integrated, multi-state operator embracinga missionof saying Yes to plant progress and the bold exploration of cannabis. Verano offers a superior cannabis shopping experience in medical and adult use markets under the Zen Leaf™ and MÜV™ dispensary banners and produces a comprehensive suite of high-quality,regulatedcannabis products sold under its diverse portfolio of trusted consumer brands including Verano™, MÜV™, Savvy™, BITS™, Encore™, and Avexia™. Verano’s active operationsspan 13 U.S. states, comprised of 15 Cultivation and production facilities with over 1,000,000 square feet of cultivation capacity. Learn more at www.verano.com .

Essential Duties and Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Assist in regular inventory cycle counts to ensure accurate levels and immediately report any discrepancies to retail leadership.
• Obtain cannabis product from the vault and provide it to Cannabis Advisor for sale.
• Be an advocate of cannabis customer care.
• Open and close store as directed by the AGM or GM.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.
• Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
• Confirm online orders are completed and accurate prior to pick-up
• Assist Cannabis Advisors with any product or POS System questions.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.
• Other duties as assigned.

Minimum Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 35 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.