Agent in Charge

Verano; St. Charles (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

Verano in Illinois seeks an Agent in-Charge to deliver exceptional customer service and educational consulting for cannabis products. The role includes inventory oversight, daily cash handling, and supporting Cannabis Advisors in a fast-paced retail setting.

You will educate customers on product types and usage, maintain compliance with state regulations, and assist with online orders and POS operations. The position requires flexibility, strong communication, and a willingness to learn.

Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends and holidays.
• Ability to use office equipment and software (Word, Excel, email).
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Responsibilities

• Greet customers and patients with a positive attitude.
• Assist in routine inventory cycle counts and report discrepancies.
• Handle product from vault and assist Cannabis Advisor for sale.
• Provide information on cannabis products and usage (no medical advice).
• Open/close store as directed by leadership and maintain a clean workspace.
• Ensure accurate online orders and support Cannabis Advisors with POS questions.

Skills

Customer service

Inventory management

Cash handling

Cannabinoids education

Flexibility

Communication

Tools

Word

Excel

POS system

Email

Job description

Job Summary

The Agent in-Charge is responsible for providing exceptional individualized customer service, educational consulting, and in some cases patient record management. In addition, they will provide support and direction to dispensary staff at the direction of the AGM.

This role is expected to spend 30% of their time focused on inventory related activities and are held responsible for engaging in the activity of and maintaining accurate records for inventory.

Essential Duties And Responsibilities

• Possess a positive attitude while greeting customers and patients.
• Assist in regular inventory cycle counts to ensure accurate levels and immediately report any discrepancies to retail leadership.
• Obtain cannabis product from the vault and provide it to Cannabis Advisor for sale.
• Be an advocate of cannabis customer care.
• Open and close store as directed by the AGM or GM.
• Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
• Verify all product received is properly tagged in accordance with state & local regulations and is accompanied by all necessary paperwork.
• Support Inventory Manager with reconciliation of physical inventory within State tracking system and POS systems to ensure all information is accurately porting to the state and no malfunctions of the POS and scales are occurring.
• Confirm online orders are completed and accurate prior to pick-up
• Assist Cannabis Advisors with any product or POS System questions.
• Build rapport with regular patients/customers to promote repeat business.
• Work well with others in a fast-paced, dynamic retail environment.
• Accurately handle cash transactions, including bank drops and daily payouts as directed by GM or AGM.
• Provide patients and customers alike with information on types, methods, and efficacy of various cannabis products (we do not provide medical advice).
• Be open to continued, on-going cannabis education and training.
• Provide support to managers and other Cannabis Advisors as needed.
• Maintain a clean, organize, and sanitize workstation/store front.
• Ensure accuracy of online orders before pick-up.
• Understand and apply detailed compliance regulations as required by local and state laws.
• Complete transactions at the POS and ensure the state monitored inventory system accurately updates the amount of product available.
• Other duties as assigned.

Minimum Qualifications

• 2+ years of retail or hospitality experience.
• Must be at least 21 years of age.
• Desire to learn about cannabinoids, terpenes and product application/consumption methods.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Ability to use office equipment (computers and printers) and their included software, i.e., Word, Excel, email, etc.
• Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 35 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.