Agent Front Desk - Substitute

IHG Hotels & Resorts; New York (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training program

Job summary

IHG Hotels & Resorts in New York seeks a Front Desk Agent to deliver warm welcomes, handle guest payments, and provide local insights. You’ll support check-in/check-out and anticipate guest needs while engaging with Rewards Club members for a seamless stay.

The position emphasizes clear communication, problem-solving, and comfortable use of computer systems, with uniform and staff discounts among the benefits.

Qualifications

• Excellent communication skills with guests and colleagues.
• Strong problem-solving abilities to turn issues into positive guest experiences.
• Fluency in the local language; additional languages a plus.
• Good reading, writing, basic math and computer skills.

Responsibilities

• Kick off memorable guest experiences with a warm welcome.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage and receive payments for guest bookings.
• Make check-in and check-out swift and seamless.
• Anticipate guests' needs and offer tailored recommendations.
• Be the trusted contact for billing issues and restaurant suggestions.

Skills

Communication

Problem solving

Languages

Technology literacy

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law.
• If you require reasonable accommodation during the application process, please
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.