Agent Front Desk

IHG Hotels; Missouri; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and provide local insights for a memorable stay. You’ll manage bookings, acknowledge rewards members, and ensure smooth transactions.

The role requires strong communication, problem-solving, and flexibility for night or weekend shifts. A high school diploma is expected, with a college degree as a bonus. This is an on-site position at our Missouri locations.

Qualifications

• Proven ability to communicate clearly with guests and colleagues.
• Strong problem-solving skills to resolve guest concerns.
• Fluency in the local language is preferred; additional languages a plus.

Responsibilities

• Warmly welcome guests and manage the check-in/check-out process.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage guest bookings and suggest upgrades to improve stays.
• Handle cash and credit transactions accurately.
• Verify IDs and issue room keys; manage safety deposit boxes.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and assist with local knowledge and escalations.
• Follow safety procedures and report incidents; wear required gear.
• Present a professional appearance and act as a brand ambassador.
• Stay informed about daily events and activities; assist colleagues as needed.

Skills

Communication skills

Problem-solving

Language fluency

Tech literacy

Flexibility

Guest service experience

Education

High school diploma

College degree bonus

Tools

Basic computer skills

Job description

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally, you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

EOE/VET/DISABLED