Agent Experience Coordinator - Float

HomeServices of America; Greenfield (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental insurance

Vision insurance

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program

Job summary

HomeServices of America, Inc. is seeking an Agent Experience Coordinator to support agents with marketing and administrative tasks in our Greenfield office.

This in-office role requires coordinating promotional materials, CMA/BPO support, database management, and MLS access, with travel to other offices as needed. You will work 37.5 hours/week, Monday to Friday, collaborating with sales managers and top agents to deliver stellar agent services, while maintaining office operations and providing

Qualifications

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office and Canva products.
• Basic proficiency of social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
• Excellent oral and written communication skills.
• Effective interpersonal skills, leadership abilities, and a strong customer service focus.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

Responsibilities

• Create brochures, flyers/postcards, marketing materials; CMA and BPO. May create letters, presentation materials, and buyer/seller guides.
• Set up and update client databases; maintain farming database; update company websites and personal agent sites; produce reports.
• Provide administrative support: manage emails, computer assistance, correspondence, ensure forms stocked, answer phones, greet visitors, route mail, prepare schedules, maintain billing records.
• Assist agents with marketing plans and organizing training activities.
• Help new agents set up their office and MLS access; assist with license transfers or renewals.
• May serve as back-up to other staff.
• Perform any additional responsibilities as requested.

Skills

Real estate knowledge

Customer service

Communication skills

Leadership abilities

Problem solving

Project management

Stress management

Education

High school diploma

Tools

Microsoft Office

Canva

Job description

WI-Greenfield-W Layton Av
Greenfield, WI 53228, USA

This is an exciting opportunity to enter the fast-paced real estate environment as an Agent Experience Coordinator. This role works closely with office sales manager and top-producing agents and teams. This position provides agents with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance.This is an in-office position, working 37.5 hours/week Monday through Friday. Will work primarily out of our Greenfield, WI sales office but occasional travel to other office locations will be necessary as needed.

Job Duties and Responsibilities

1. Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.

2. Set up and update client and customer sphere of influence databases; and create farming database for sales associates.Maintain internet by updating company website and sales associate’s personal websites/pages.May perform data input, maintain and monitor data files, create files and documents and produce reports.

3. Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.

4. May assist agents with setting marketing plans and organizing and facilitating agent training activities.

5. Assist new agents in setting up their office, getting into MLS, training on computers and office equipment.May assist with license transfer or annual license renewal.

6. May serve as back-up to other office staff.

7. Perform any additional responsibilities as requested or assigned.

Qualifications

Education:

• Minimum of high school diploma or the equivalent.


• Secondary education preferred.

Experience:

• One to three years clerical or administrative experience.


• Marketing and social platforms experience preferred.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.


• Strong computer/technology skills: proficient in Microsoft Office and Canva products.


• Basic proficiency of social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).


• Excellent oral and written communication skills.


• Effective interpersonal skills, leadership abilities, and a strong customer service focus.


• Effective analytical, problem solving and decision making skills; initiative, attention to detail, and a team player.


• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.


• Ability to handle stress and work under pressure.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.