Training Administrator

HomeServices of America; Madison (WI); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Dental insurance

Vision insurance

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

HomeServices of America, Inc. is seeking a training specialist to administer and conduct programs for agents, managers, and staff. You will develop, update, and deliver training on real estate processes, company forms, marketing services, and technology applications.

You will research and write training materials, present at meetings, and serve as a technical resource. Some travel to multiple offices is required while ensuring high-quality program delivery and adherence to HR policies.

Qualifications

• Associate’s degree in information technology, marketing, human resources or related field; or equivalent work experience.
• Two plus years of training or customer service experience.
• Experience with real estate industry technology programs preferred, including MLS systems.
• Excellent oral and written communication skills, including presentation skills.

Responsibilities

• Plan, organize, and conduct training programs and seminars for agents and staff on real estate and business activities, company procedures, marketing services and technology applications.
• Research material and recommend new training programs and changes to existing programs.
• Attend staff and agent meetings to present and promote the company’s available technology; act as a technical resource.
• Create and write training manuals and materials; compile and distribute training materials.
• Travel to different offices to provide training.
• Attend and participate in agent recruitment and agent retention activities.
• Collaborate with management to determine training needs and develop materials.
• Follow HR policies and procedures and maintain confidentiality.

Skills

Oral and written communication

Training delivery

Technical writing

Interpersonal skills

Time management

Teamwork

Education

Associate’s degree or equivalent experience

Tools

MLS systems

Job description

WI-Madison-E Terrace Dr
Madison, WI 53718, USA

Description

This position administers, organizes and conducts company training programs on company forms, processes, marketing services and technology applications for agents, managers, and employees.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Plan, organize, and conduct training programs and seminars for new and existing real estate agents and staff on real estate and business activities, company procedures, marketing services and technology applications. (40-50%)
• Research material and recommend new training programs and changes to existing programs. (30-40%)
• Attend staff and agent meetings to present and promote the company’s available technology. Act as a technical resource to agents and staff. (15-20%)
• Confer with management to determine training needs. Create and write training manuals and materials using professional formatting and graphics. Compile, organize and distribute training materials. (10-15%)
• Attend and participate in new agent recruitment and existing agent retention activities. (5-10%)
• Perform any additional responsibilities as requested or assigned. (0-10%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Associate’s degree in information technology, marketing, human resources or related field; or equivalent work experience.

Experience:

• Two plus years of training or customer service experience.
• Experience with real estate industry technology programs preferred including technical and operation knowledge of MLS systems.

Knowledge and Skills:

• Excellent oral and written communication skills, including presentation skills. Ability to teach class and be a discussion leader.
• Ability to create training manuals using professional formatting and graphics and high quality writing skills.
• Effective interpersonal skills and leadership abilities with service orientation.
• Desire to constantly learn new technology related skills.
• Ability to handle multiple tasks and projects concurrently.
• Team oriented skill set with emphasis on setting goals to achieve.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Ability to travel to different offices to provide training.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.